I left Sprint last year after using their service for more than 20 years.
When I signed up as a new Verizon customer I wished to take advantage of their buy one get one free offer. I was told that I could pay over 24 months or pay outright for the phones and there would be no difference in doing either. I was also told I could pay off the bogo offer at any time and there would be no difference.
In the past year I have tried to pay off the phones twice, transferring between multiple departments over hours of hold and talk times only to be informed that the bogo offer only applies if the phones are paid off over 24 months, thereby negating the bogo offer.
Ironically, the reason I am wanting to payoff the devices is so I can add more lines and know exactly what the charge is for each line without having to factor in the cost of devices.
It is sad and disingenuous and shameful that this is what customer service has become.
