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Network Extender - phone not ringing, incoming calls going to voicemail

For whatever reason over the past few months my verizon signal has been terrible so I purchased the extender and installed it on Friday. I thought my troubles were over. i i have all 4 bars and no more dropped calls. However now my whole family is experiencing the same problem our calls are going directly to voicemail and we dont even see a missed call? This is so disappointing!!! We purchased all new I pro 13 max phones, I pay good money monthly for service, and I purchased an extender at the advice of the tech $278 and now this is Ridiculous! My sons girlfriend has A T&T has a great signal and not problems when coming to our and we have all these problems!

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ssprill

@FTDISAPPOINTED
wrote:
I am having the same issue. For whatever reason over the past few months my verizon signal has been terrible so I purchased the extender and installed it on Friday. I thought my troubles were over. i i have all 4 bars and no more dropped calls. However now my whole family is experiencing the same problem our calls are going directly to voicemail and we dont even see a missed call? This is so disappointing!!! We purchased all new I pro 13 max phones, I pay good money monthly for service, and I purchased an extender at the advice of the tech $278 and now this is Ridiculous! My sons girlfriend has A T&T has a great signal and not problems when coming to our and we have all these problems!

After I got the Michigan Attorney General involved with this issue, Verizon finally got the manufacturer, Askey, to release a firmware fix last October. Once I put the firmware on the Extender it has worked flawlessly. Yours is the first post to this thread since last October. Prior to that there were pretty much daily posts with new people experiencing this issue.

FTDISAPPOINTED

SO what do i need to do Verizon doesn't even have good customer service just a big run around! I should have just dropped them and go to a new provider instead of buying new phones.... so angry!

FTDISAPPOINTED

I do not have a prepaid phone ........

ssprill

So - this is working fine for you but not the rest of your family. Is that correct?

ssprill

@FTDISAPPOINTED
wrote:
I do not have a prepaid phone ........

If you dial #48 does it tell you that you are connected to the Extender? If yes, it is working correctly.

Confirm with Verizon that the MAC ID of the unit is registered in your account.

Verizon_Support

FTDISAPPOINTED,

Making sure you can connect all your phones to that extender is crucial. We're very glad to help with that. You mentioned it is only the iPhones. What happens if they try dialing #48 while trying to connected to that?

-Andrew

kevinnj2014

I can tell you this. I have been with Verizon since 1996, less a brief ATT for about a year. I live in an area that REQUIRES an extender to get mobile. Yesterday, I spend the majority of my day in 6 CHAT sessions trying to resolve. Why 6 chat sessions? Because I kept getting disconnected. Why didn't I call? Because I can't make a call! Get it??

My extender has been mostly reliable until yesterday morning. Now I'm relying on wifi calling which completely stinks. Oh and I'm a gigabit FIOS customer also. CS is lacking any true knowledge anymore. I'm so frustrated looking at alternatives to completely change providers across the board. And I'm NOT paying for another network extender! It's a crime Verizon charged me in the first place.

I'm at my wits end with this situation. I need a functional network extender and I need it now! I work from home and this is unacceptable lame CS

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