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Poor coverage in Newton MA

I just switched to Verizon wireless after years of Sprint. The coverage in my neighborhood is terrible! We had to buy an LTE booster in order to make calls from our house. Calls drop constantly when I'm walking or driving in the neighborhood. The reception on work cell phone - which is on the Verizon business network - is just fine. Can anyone explain? Or better yet explain how to get Verizon to fix it?

Comments

Verizon_Support

Iphone6171, we apologize for the issues you are having with your service. I rely on my service to work at all times, so I know how vital it is for you to be able to use your service. Especially in your neighborhood. Do not worry. We can work together to get it back on track. When did the issue begin? What is the make/model of your device?

-Jacob

Iphone6171

It's an iPhone 12

Iphone6171

We've had the issue since we switched to Verizon in July.

Verizon_Support

Iphone6171, awesome phone. Please share a screenshot that shows the software that's installed on the phone. Settings > General > Software update.

-Jacob

Iphone6171

I just noticed update 15.7 is available. Should I do that?

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