I have a Netgear Orbi router that is wired throughout my home. I purchased a 4G LTE Network Extender directly from the Verizon store with the promise that all I have to do is "turn it on and plug it into my router." I'm interviewing for jobs and my phone keeps dropping mid-call, it's embarrassing and I really can't use my Verizon phone as a "home phone."
In store experience:
- Take it home and plug it in, it works like magic
Online experience:
- Verizon forum: It's a disaster, only works if you are a Network engineer and can play with port triggers on your router. You can move it around the house, but many people get error 5A
- Verizon forum: Call them and register your mac address, then it should work!
Phone experience:
- Phone people were confused, escalated to technical support.
- You bought this device, so you will have to pay to activate the line and pay monthly as if it is a new phone number.
- Because you bought it upfront, you have to pay for monthly service too!
- Instead, file a ticket and either get a loaner or wait for them to resolve. Proactively buying a network extender was not the right way to go.
- Let us transfer you to someone who can open a ticket for bad service in your area. Then transferred to "would you like to continue in English or Spanish" and then errored-out at the phone number input. This is a really poor experience.
