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Choppy Calls & Incorrect Time

I just set up the Verizon LTE extender and I now have full bars (before I had 0 to 1 bar). However, no matter what I do, the calls are choppy and multiple people have told me that they can't understand me. I've tried Wifi calling and it is the same issue, even though my internet speed is 200mbps. There are no other Verizon phones in my house, so I can't test, but there is a T-Mobile phone with none of these issues.

In addition, it keeps defaulting my phones time to Denver, even though I live in Las Vegas. I have to keep my phone on manual time change, which is a pain for when I travel, but I've contacted support and they have not resolved anything.

After many poor business calls, which makes me look very unprofessional, and my alarm going off at the wrong time, I'm at my wits end. Can ANYTHING be done for either of these issues?

Comments

jav6

@lac38
wrote:
I just set up the Verizon LTE extender and I now have full bars (before I had 0 to 1 bar). However, no matter what I do, the calls are choppy and multiple people have told me that they can't understand me. I've tried Wifi calling and it is the same issue, even though my internet speed is 200mbps. There are no other Verizon phones in my house, so I can't test, but there is a T-Mobile phone with none of these issues.
In addition, it keeps defaulting my phones time to Denver, even though I live in Las Vegas. I have to keep my phone on manual time change, which is a pain for when I travel, but I've contacted support and they have not resolved anything.
After many poor business calls, which makes me look very unprofessional, and my alarm going off at the wrong time, I'm at my wits end. Can ANYTHING be done for either of these issues?

What make/model phone do you have? If the same thing happens with WiFi calling, then the extender isn't coming into play. What device is providing your WiFi signal? There could be some settings somewhere causing the issue, either on your phone, your WiFi router or both.

lac38

I have the iPhone 11 Pro and an Arris Surfboard 7600AC2.

I only mentioned the Wifi calling to answer all of the questions that I typically see customer support ask on here.

jav6

@lac38
wrote:
I have the iPhone 11 Pro and an Arris Surfboard 7600AC2.
I only mentioned the Wifi calling to answer all of the questions that I typically see customer support ask on here.

Another question: what type of internet service do you have? Have you been on any iPhone User Forums to see what people with similar devices are posting about WiFi calling issues?

lac38

Not specific to the iPhone 11 Pro (I have seen some comments about it working well), but I've seen a lot of complaints about Verizon Wifi calling in general. But maybe I need to do some more digging regarding my specific model...

Verizon_Support

We will do all we can to help resolve the call quality issues and the time zone issue on your device. To be effective with that, we are sending a private note to get more information on the situation.

-George

Verizon_Support

Good morning! Thank you for reaching out today. We are so sorry you are having these issues after setting up the extender. While we are thrilled the signal is better, we would like to further investigate. Have you had one succesful call? *Justin

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