Like others who have posted, I have yet to figure out how to return/replace my Nest Thermostat. My promo actually worked correctly and I received the product, but when the electrician installed it, was defective.
If I could give my cusomer service experience 0 stars, I would. The representative was having a hard time with what I was asking. I was trying to find out how to exchange it - the receipt says to contact VZ. The rep (Stephen?) said that I would not only have to contact Google on my own, but that he couldn't even give me information to facilitate that. I advised him that I ordered the Nest through VZ and so they should service the order. He said this wasn't possible. When I asked for a supervisor, he put me on hold and then came back on and advised that someone at VZ would be handling this - but gave me no way to follow up. I still haven't received any further information. Very frustrating! Any thoughts on next steps? Thanks!
