We were told we would be elligible to get disney plus free for a year if we upgraded to gigabyte internet. It was a lie. They now say current (20 year customers) are not elligilbe because it is not a new service. We cancelled our cable through fios and they talked us into upgrading a two year contract. This new service has relocated our modem to a back part of the house that no longer provides coverage throughout our home. The tech told us we should purchase an extender to provide coverage to our home that previously (prior to the upgrade) had coverage.
I spent 2.5 hours chating then 1 hour waiting on hold to speak to someone regarding current deal that we were told during our upgrade that would provide Disney plus that did not. Finally after 3 hours I spoke witha supervisor Ms. Allbright was polite but firm in stating we did not qualify since we were existing customers. They have operators to upsell or mistate on the phone to get you to spend more money, then tell you that they have no record or that you are not elligible. READ THE FINE PRINT AND STAY AWAY FROM GIGABYTE if you are a current customer.
