I have a Compaq laptop using an Atheros AR5007 802-11b/g WiFi adapter. My new Five Spot MiFi device will not connect. I have no problem connecting via USB. I have never had connection problems to any oter WiFi. Any help is appreciated.
I have provided some steps below that may be helpful.
Step 1 – Try completing a soft reset on the device. I have provided the instructions in a article below:
Power off the device and remove the battery.http://support.vzw.com/clc/devices/knowledge_base.html?id=36417
Step 2 – Reset/Reboot the Five Spot device. I have provided the instructions in a article below:
http://support.vzw.com/clc/devices/knowledge_base.html?id=36433
Step 3 – Try resetting the Wifi adapter and restarting the computer.
Step 4 – Check the signal strength and relocate the device (something in the immediate location may be interfering with the device). I have provided the instruction in an article below on determining the signal strength of the device.
http://support.vzw.com/clc/devices/knowledge_base.html?id=36418
Please note: the Five Spot does not support wireless N.
Did you get yours to work? I just got a fivespot yesterday and have the same problem - I can connect to the internet if the fivespot is connected to my laptop via USB, but not if it's wireless. I tried soft reset, hard reset, all the above, and nothing helped.
Only by using an USB WiFi adapter. I had to have one anyway in order to connect with my desktop PC
I'm planning to upgrade my laptop to Windows 7 to hopefully fix the problem.
Did you guys get your Five Spot to connect? Mine worked fine out of the box and now it will not connect wirelessly. The link to the reboot/reset did not work, so I have not tried that, but everything else I have. How do you reboot/reset? It appears that I cannot get an IP address assigned.
Do you get a password mismatch error, Im using windows 7 and im getting that error, i can connect via usb fine. I know the code is correct because i can connect via my mac but as soon as i go to windows 7 no luck.
I just got a Fivespot and had the same issue on all 3 of my computers. Bestbuy Geek Squad loaded a patch on one laptop and now it connects, but my PC and other laptop won't. They say it is a "known problem" but I'm a bit annoyed to have to carry all 3 computers into the store, wonder why Verizon hasn't posted a patch for this yet?!!
OK, I am told the patch was actually for the activation software on the fivespot and really had nothing to do with the laptop. Both my laptops recognise and connect wirelessly as they should. My PC still has issues. Sometimes, I have to disconnect and reconnect repeatedly (using the VZaccess Manager) before I am actually online. However, as long as I'm patient, it eventually WILL connect wirelessly.
Just got a five spot and the unit sporadically connected via wifi twice on two different computers, but now I cannot get those, or any other computer, phone, laptop, netbook to find the five spot on wifi. I can power off, power on via USB (per instructions) and get great service while USB tethered. But the whole point of the five spot is for a portable wifi point of access, and that is just not working. I am taking the device back to the retailer to see if they have had other customers with problems. I have hard-reset the device and read the pdf maual for proper use (wifi vs. USB) so I am pretty sure that there is a hardware problem... all 4 green lights, but no wifi five spot found on multiple (5) different devices sounds like a problem to me.
I have tried this several times and a couple of times with Verizon techs assisting me and it DOES NOT WORK!! I'm referring to the post from the Verizon Tech referring you to several articles that are supposed to help....
This has been frustrating - fivespot works on USB, won't connect on wi-fi. Here is what I finally did and worked perfectly - update the driver for your wireless adapter (Network Connection, view network connections, LAN wireless connection tells you name of wireless adapter).
Verizon should definitely know this and provide the answer, rather than the usual answer that is totally unresponsive to the problem - it's not about resetting fivespot, it's about updating your wi-fi adapter.
Where did the info. come from that says not compatible with wireless N...I have asked and asked Verizon Reps. and called in to troubleshoot and no one could tell me this! I specifically asked does it matter if G or N and have been told no problem....This is frustrating when I go spend $50-ish to try and fix a computer problem when it was all in the restrictions of the device that no one can tell me!
Originally, I gave up getting wireless for my other two computers and have only been using one with the usb connection. Now I am trying to tackle again and I find this.
