Child Item

Site Totals

61439 Questions Answered 270 Categories

Email continually asking for password

Using Eudora (sure love this proggie and wish someone wold pick-up development on it) at work (a separate business verizon account) and Apple Mail on my Macs I am recently having to repeatedly enter my Password. Using the same programs I get no such demands from my .Mac account.Verizon doesn't know from Eudora and suggest I reinstall the software. This is happening at work n 6 different machines

Any ideas? or anyone else experiencing this?

Thanks!

Comments

mattheww50

Try re-entering the name of the POP server in your Eudora program. Also look in the task status window (make sure it is displayed), and see if there is anything there. For certain types of statuses returned by the email server, the response by Eudora is to ask you to re-enter the password. It is probably related to something Verizon did on their end.

Also make sure the settings in Eudora are correct for your Verizon email account, they get SNAFU'd occaisonally.

jlr

Thank's Matthew... status sez Athentication Failed... my settings are correct... since this is happening on 5 other Macs and all started the behavior at the same time, I do suspect Verizon's Authentication server. I was hoping others had the same issue (coldhearted of me, isn't it).

mattheww50

Call Verizon and ask them to 'reset' your account. Authentication errors are almost always a problem on the other end. Either your account has been deleted, or locked. I've had it happen as well, and it went away when Verizon re-set the account. (They also locked up my personal web space).

Telcoguru

Are you using the same or different email addresses for incoming and outgoing mail?

jlr

Same... I just knocked the email domain off the user name section - we'll see if that helps.

Thanks for your feedback.

Telcoguru

When you go to personalities and setup your incoming and outgoing mail it should ask for the password the first time you go to get mail and that is it. Make sure you only have the one personality entered.

prisaz

Check the security settings on the mail server configurations. Just an idea.

jlr

Thanks, all... so far so bad... oddly, using Mail at work no problems... Eudora at work has the problem... Mail, at home, is problematic yet it plays nice with my .Mac account as well... since this is recent behavior and I've changed no settings on any account, I am perplexed

Screwy...

MickeyS

This is happening to me with Entourage for Mac. Sporadically I get a message saying that it cannot authenticate. I retype the password and it works, weird!

Photoflash1

I've got the same problem, "[AUTH] Authentication failed" with error: -17900. This is getting very annoying, and seems as if the problem lies on the Verizon end since sometimes authorization works, and sometimes it doesn't.

I'm using Entourage, and deleted my preferences and all my accounts, and then re-entered all my account information.

Nothing seems to help: Verizon, are you listening?

Ucamuk1

Photoflash

Just an FYI, if you really want Verizon to listen, then you should use another method of contacting them. Granted, there may be V people monitoring some of the forums, but as it reads on the topics page of each forum:

These Forums are a peer-to-peer support channel in which users help other users. If you need an answer from Verizon directly please Contact Us.

Message Edited by ucamuk on 11-28-2008 06:16 PM

jlr

Thanks PhotoFlash - I was in the forums hoping for input from other users and your post at least confirms that I'm not alone 🙂 The fact that our work Verizon account is doing the same thing, with a different mail client, Eudora, led me to think it were'nt me anyhow...

Ucamuk, thanks for your input too. Already spoke to a Verizon Rep who suggested re-installing my email package, even though it works fine for my .mac account. I chose to ignore that advice.

The email response mechanism is a joke, in my opinion, all automated with the usual responses about checking settings.

So, not sure where to turn next. Perhaps a human again, I dunno...

JerryW

I think that Verizon has fixed the server-specific mail-check authentication problem. See my 12-04-2008 posting in

http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&thread.id=1018

Photoflash1

So far, so good today. :smileyhappy:

Child Item