can not accept bundle tos

Hi. I just upgraded my bundle to the extreme hd, 20/5 internet with phone. I got the tos agremment in an e-mail and everytime I login in to accept it, it tells me to call customer service and give me an error code. I called today and tech support had no idea what the code meant. Any one ever have an experience like this? I mean I just want to accept the terms to get my discount price. If I ask can they snail mail this or fax it to me?

Accepted answers

Techman28

I double checked your TOS and your good to go 🙂

All comments

TimSykes

I had the same issue, I believe I had to talk with someone in billing, They are able to send you out a paper TOS to sign and send back.

JohnGuitar

Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required. The paper TOS agreement is not required either. If you have the service you don't have to worry about losing your discounts.

TimSykes

where did you hear that?

@JohnGuitar wrote:
Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required. The paper TOS agreement is not required either. If you have the service you don't have to worry about losing your discounts.

cjacobs001

if accepting the terms of service bundle agreement is required you do not have to do it exclusively through the email link. You can go straight to the web site something like verizon.net/acceptmyfios or something. you have to ask the tech support people fo the exact web site. It will ask you to log-in with your primary @verizon.net email account to accept and it will be real quick

cjacobs001

verizon.net/fiosbundleterms I think

swope12211

cjacobs, thanks for the link. I used that link and when I log in with my user name and password, it gives me the error message seen at the following link: http://swopey78.tripod.com/aboutme. I agreed to a bundle terms of service when I became a fios subscriber in June 08, wonder if that means since I already accepted a bundle term I don't have to do it again, at least that's what I am led to believe according to my screen.

TimSykes

If I were you I would call up Verizon support, to verify it is all set.