9100EM SIP Error

Got FiOS this weekend and my SIP phone quit working, under 9100EM security log shows: SIP ALG: Failed parsing. Error code: -1020.

Any fix?

Thanks!

Accepted answers

e292644

Thanks again, by any chance you have Remote Desktop port forwarding screen shot you can share?

Try to open TCP/UDP 3380 with no luck.

@dslr595148 wrote:
Port Forwarding is helpful to some applications, Verizon does not prohibit this, www.portforwarding.com is my favorite resource for this, good advice & good forums there too.

All comments

dslr595148

What is the brand and model of your router? (It is OR is not one of the Verizon branded Actiontec routers...)

e292644

It's Westell 9100EM from Verizon.

dslr595148

#1 Is there any device between your Westell 9100EM and your SIP phone ? If so, what is it?

#2 How is the firewall in the Westell 9100EM set?

#3 What firmware are you running on your Westell 9100EM?

#4 What firmware are you running on your SIP Phone?

e292644

Thanks for your reply,

I had managed to open port forwarding and it's working fine now.

Next thing to do is setup remote desktop access from my office, no luck so far.

--------

1. D-link DVG-1402S direct connect to 9100EM,

2. Default firewall setup.

3. Firewall firmware: 1.02.00.04

4. VOIP Box Firmware:

Boot PROM Version L4.0B03 Firmware Version S4.0S49 DSP Version Cap 0xfc1c, Rel 8.1.52.2, Build g35a, DSP C5402, Platform VPBX/GG6E, <br>Cap2 0x269a, Cap3 0x0, Chans 2, EC tail len 64, PCM chans 0
@dslr595148 wrote:
#1 Is there any device between your Westell 9100EM and your SIP phone ? If so, what is it?

#2 How is the firewall in the Westell 9100EM set?

#3 What firmware are you running on your Westell 9100EM?

#4 What firmware are you running on your SIP Phone?

dslr595148

Port Forwarding is helpful to some applications, Verizon does not prohibit this, www.portforwarding.com is my favorite resource for this, good advice & good forums there too.

e292644

Thanks again, by any chance you have Remote Desktop port forwarding screen shot you can share?

Try to open TCP/UDP 3380 with no luck.

@dslr595148 wrote:
Port Forwarding is helpful to some applications, Verizon does not prohibit this, www.portforwarding.com is my favorite resource for this, good advice & good forums there too.