Apple TV - Not seen by iTunes

rby

I was hoping someone might be able to help with an Apple TV connection issue.

I installed the Apple TV and connected it to my FIOS wireless network (connection to internet is good - can see internet iTunes).

From my laptop where I have iTunes installed, iTunes cannot detect the Apple TV. I have iTunes set to look for Apple TV. I can also successfully ping the Apple TV from my laptop- just can't seem to get iTunes to see it.

I have re-installed iTunes and done the various power down/resets called for by Apple support.

Any information or assistance would be greatly appreciated.

Thanks,

jws74

I've had this happen a few times, and every time it's been related to software based firewall software on the computer running itunes.

to test this, disable your firewall (there is a way to do this for all of the common software firewall packages, unfortunately, I only speak E-Set so can't tell you how to disable yours.)

If you can then see the connection (both from the appletv and from the itunes computer) then you know it is a firewall setting that is interfering with your ability to stream/transfer to appletv or vice-versa.

If you still can't see it, then you need to make sure both the computer and the appletv are associating to the same ssid -- and that it's yours.

hth