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Wireless garage door opener do longer works

Didn't find this one on the forum. My Sears wireless garage door openers stopped working the moment they activated Verizon FiOS. All wireless transmitters stopped functioning with the garage door closed: two internal auto, two that came with the opener and the wireless keypad. However, they operate normally with the garage door open. Wired opener switch is unaffected. Overhead Door folks were out today and noted they are following FiOS installations throughout Northern VA responding to similar complaints. Verizon allegedly knows there is a shielding issue but they haven't come up with a solution. Any thoughts?

Comments

Justin46

I don't have an answer, but I have heard of this problem. I haven't heard anything in about two years, but for a while there were a number of people complaining about their door openers not working. I have my FiOS ONT on the outside of my garage wall, and the BBU and power supply are inside the garage, and they have had no effect at all on my opener. I seem to remember that one of the causes was the opener being on the same circuit as the power supply for the ONT, but that could be wrong, and it doesn't seem to match very well with your symptoms.

I just did a search at DSLReports on "fios garage door" and got lots of hits. Here is a link to a thread at DSLReports about the problem: http://www.dslreports.com/forum/r17625885-fiosgarage-door-problem. If you go through the thread there are a number of suggestions, like not have the opener on the same circuit with the ONT power supply, to wrapping the BBU in tinfoil!

Hope this might help, it is a real problem for some people.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX

AllenW

Thanks for the quick reply. Lots of good info. I was off to buy some aluminum foil, then my wife suggested I take a few sheets off our bedroom windows. Smiley Happy

Justin46

You are welcome. And if you try the tinfoil and it actually works, you absolutely must report that success back here!!!

Hmmm...off the bedroom windows? Is there an interesting story there?

Good luck.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX

TimSykes

It could be the wireless in the router, try to change the channel to 11 on your wireless router, if that does not work test the other 1-10. A lot of wireless routers will interfere with other wireless signals, cordless phones, wireless mice and keyboards, and yes it can mess with garage doors if on the same 2.4ghz frequency.

sherry

I have definitely heard of this problem. If your ONT was placed inside the garage across from your openers transmitter this will cause this problem. Just call verizon back and they will move your ONT to another location in the garage and everything will work fine.

Sherry

Techman28

to wrapping the BBU in tinfoil. I think this would be funny take pics or it didn't happen if you did try this 😉

CharlesH

I want to see some tinfoil pictures!

Provider7

I would love to see the foil pict's too...:) The issus seemed to revolve around the Tellabs model 612 Ont. The fix was to have the unit replaced with the newer Tellabs Model 612A. If this applies to you then call the Fsc and make arrangements to have your Ont replaced with the newer model. While you have your tech their ask him to activate your ethernet port too. Tech's can locate the Tech Support Bulleton on the ats site...Document 6176-FTH-TSB

Melspal

The quick fix for this is to extend the little antenna that hangs down from your door opener. Just splice a piece of wire to that antenna that is long enough to reach past the ont. I was able to place mine through the weather-stripping at the top of my garage door. I used a piece of 22ga wire and have it poking out of the top of my garage door at the furthest point away from the ont. You can barely see the wire because I have it tucked behind the j track of my vinyl siding. :smileyvery-happy:

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