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Pantech Jest issues

The alarm on my phone doesn't go off everytime. My "Ok" button sensor doesn't respond sometimes so I have to give it a few seconds before I try it again. And my screen goes black every once in awhile. If I slide it up and down 1x/2x, it usually comes back on. But all my issues are at random times so I can't even reproduce them. I've read that others have had problems with it freezing. Luckily I haven't had that problem yet. And my battery power is fine as well so I'm good there. Has anyone had the same issues I have? I upgraded to this phone in Sept. and have already switched it out once. I don't want to play the "switching phone" game. I did that with my previous Samsung phone and never remedied the problems. I've called customer service and they transferred me to tech support. They told me to upgrade my software so I tried that but I already have the latest software. And because my upgrade isn't up until May 2012, they can't give me a new phone with a new 2-yr contract. All I want is to get a different phone with another 2-yr contract. It's not like I'm asking for a free phone or something... Ugh! I'm really frustrated to say the least!!! The worst part is that my husband has the same phone so we're both stuck with issues!!! Ack~! Any suggestions/recommendatons?! Thanks.

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unknown

Since the software upgrade didn't work, I think your best option is to get another warranty replacement. You can keep requesting them until you get one that works.

Verizon is going to require you to fulfill your current contract before they offer you another phone at reduced pricing, so if you don't want to deal with warranty replacements, you'll have two options: 1) buy a new phone at full retail price 2) buy a used phone from another source, like an online dealer, eBay, Craigslist, or a friend/co-worker. As long as the used phone is Verizon branded and has a clean ESN (check it with Verizon BEFORE you pay), you will be able to activate it.

SunnieP

That's basically what tech support told me as well. Or a third option is to add another line with a new 2-yr contract and pay an extra $9.99/mo. All that really bites! Why does VZW carry a phone that doesn't work properly!?! Tech support said it's an electronic device and all electronic devices can fail. My TV, DVD/Bluray player, digital camera, household applicances, etc. don't fail until it's been years if they even fail before I upgrade. Before buying this phone, I read the reviews and everyone complained about the "Ok" button sensor - how to use it by sliding your finger across, etc. If that was the only issue, I'd love my phone as that's a non-issue for me. With so many people having issues with this phone, I don't know why VZW isn't providing a better solution!!! Worst case scenario, I may just end my contract and go to another provider if I don't have a satisfactory outcome... It really shouldn't be this hard... :smileysad:

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