Although I am getting good service from my UMW190 without an external antenna, I am in a low signal area and would like to have rock solid coverage.
I have tried a 1900Mhz yagi, a blade antenna, an omni, and a grid antenna. I am not seeing any difference in signal strength at all regardless of whether or not an antenna is connected and which way it is pointed. I have also tried two different pigtails form two different sources, and even borrowed a second UMW190 and tried it, all with no success. I know exactly where the tower serving my house is located, but I did try each of the directional antennas in a full 360 degree circle, stopping every few degrees to see if the RSSI improved. I tried both polarities too, although I understand it should be vertical.
When I contacted Verizon customer support they had very little information about it. I contacted Pantech, and they told me that support for this device is now handled by UTstarcom. UTStarcom told me that support for this device is now handled by Personal Communication Devices. When I contacted them the response was (and I quote) "We don't have any information on any external antenna support of our devices".
So I throw myself on the mercy of the Gurus here in the forum.
Am I missing something obvious? Is there a command that "activates" the external antenna connector? Does the connector even have anything connected to it inside the modem?
Any guidance on this would be greatly appreciated!
-Rick
