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Wireless Router can only be set up with open access-HELP

I just had my Verizon FiOS installed over the weekend, and the tech had a problem setting up the wireless router using WEP. He tried two different routers and no luck, finally he was able to set it up but with no security as an open network. Is there anything I can try myself or just have Verizon send someone back?

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Provider7

How is your network set up?

Do you have any additional routers?

What Broadband service did you have?

Does this happen to one or more computers>?

What kind of operating system/ computers are you running?

SteveD

- network is set up as wireless

- no additonal routers

- went from Verizon DSL to FiOS

- only laptop being used

- running windows vista

Provider7

When you had Dsl, did you have to log in to access the internet thru broadband connection?

Provider7

HHey Steve, I remember an install I had a few months back where the customer had a program that ran the wireless connection. Everytime I would add the wep key, it would reject the information. Turns out the default seting was set for 128 bit encryption. I changed it to 64 bit, entered the wep key and it fired up just fine.

If this applies to you, remember to enable the wep on the router...

Telcoguru

SteveD if you had DSL service delete all Verizon software from your computer using add/remove programs and reboot your computer. Plug your computer in with an Ethernet cable and dowload the Fios Connection Wizard software. Run the software and choose setup wireless connection. Here is the link. http://www22.verizon.com/ResidentialHelp/Generic/FiOS+Internet+Generic/FiOS+Connection+Wizard/Question/FiOS+Connection+Wizard.htm

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