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Cannot download the Verizon wi-fi software

I recently (as in 4 weeks ago) upgraded to the 25/25 FiOS package, however all attempts to download the software for the Verizon wi-fi software are proving elusive.

I follow the instructions and go to Verizon.net and click "See if I'm eligible for Wi-Fi" and get redirected to Verizon.com and my account, with no ability to download the software. http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/Wi-Fi/124672.htm <-- does not work for me.

I click on "Register for Wi-Fi" and I'm directed to my accounts page, with no ability to download the software. I try what this page describes, again I'm not being given the option to download the software http://forums.verizon.com/t5/FiOS-Internet/Wi-Fi-Software-Download/m-p/191919 <-- does not work for me.

I'm beginning to think that when I upgraded 4 weeks ago to the 25/25 FiOS package, Verizon didn't update their software indicating that I was now eligible for the Roaming Wi-Fi package too. Trouble is, if I click "Email" to contact Verizon, it asks for my zip code and then does nothing either.

Running: Windows 7 Professional and IE 8

Any direct links to the software package? Verizon shouldn't make it so elusive to download this software.

Comments

spacedebris

the wifi program is only available on the 35/35 package. none of the lower packages qualify for it.

viafax999

@spacedebris wrote:
the wifi program is only available on the 35/35 package. none of the lower packages qualify for it.

I have it with 25/25 and triple play, appears to be are dependant

Triple Play

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Wi-Fi access available in selected areas for qualifying customers

spacedebris

viafax999 wrote:

Wi-Fi access available in selected areas for qualifying customers

This is actually the critical point. They started off by offering it to anyone who had 20Mb or greater. Then it was changed to 35/35 only. Those that downloaded, installed, and registered prior to the change are grandfathered in. But those that didnt do it before the change (end of March begin of April) then must have the 35 to qualify for the service

viafax999

@spacedebris wrote:
@viafax999 wrote:

Wi-Fi access available in selected areas for qualifying customers
This is actually the critical point. They started off by offering it to anyone who had 20Mb or greater. Then it was changed to 35/35 only. Those that downloaded, installed, and registered prior to the change are grandfathered in. But those that didnt do it before the change (end of March begin of April) then must have the 35 to qualify for the service

I took those facts off the verizon site this morning.

According to that then it is still available for 25/25 users in some areas.

dianem55

I was told when I renewed with Verizon for another 2 years that my 25/25 package would include free Wi-Fi, so Verizon does need a way to grandfather this or provide a refund, because the free Wi-Fi factored into my decision to renew and the Customer Service representative told me that it would be included with my 25/25 package (for anything 20 Mbps and up).

Any recommendations on a more direct line to contact Verizon about this? I've been on hold for the last 15+ minutes and am still waiting to resolve this.

dianem55

Update: I was told by a Verizon representative yesterday that my account showed *yes* I should be able to use the Verizion wi-fi hotspots as a free service as part of the 25/25 double-bundle.

Called again today and another Verizon rep reconfirmed this, so I'm now being passed along to the Tech Support to figure out why the website isn't allowing me to download the package.

dvone2

I has been trying to download this for a year coidnt do it ,contact custimer asst. They couldnt do it either. I gave up.

mally1

I tried to download the Verizon Wi-Fi on my new ultrabook which has Windows 8. According to the webpage I am eligible but they cannot accommodate Windows 8. A Verizon rep confirmed this but said that they are working to upgrading their program.to include Windows 8 and that this would be done soon. That was a few months ago. Is Verizon indeed planning to improve their software to work on Windows 8?

armond_in_nj1

@mally wrote:

I tried to download the Verizon Wi-Fi on my new ultrabook which has Windows 8 ... Is Verizon indeed planning to improve their software to work on Windows 8?

The unfortunate answer is probably not. This software is at best troublesome. As has been stated many times in these pages, it's both difficult to locate, and quite difficult to install properly. It's also not particularly helpful when traveling, as I learned recently during a motor trip throughout New England.

In particular with respect to Windows 8 (which has its own share of issues), I don't think you will be seeing a Wi-Fi software upgrade any time soon.

mally1

Thank you. I wish the Verizon rep would have been so honest. He insisted Wi-Fi Windows 8 would be available soon.

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