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USB760 + VPN not working.

Hey all,

I am having a relatively bizarre issue. Several associates where I work use USB760s and the Verizon Wireless Access Manager to connect to the internet, and then to VPN into the office. As of 2-3 days ago, they will often get error 678 when attempting to establish the VPN connection. I've tested the VPN connection myself pretty thoroughly. I can connect with my Mac and several laptops using the wireless network at my house, or a place down the street that has free wireless. As soon as I go to connect through the USB760, however, I'll run into the 678 error message. The message in its entirety is:

VPN Failed - The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number. Error 678.

Now again, I can connect through the VPN just fine every time when not using the Verizon wireless card.

Thanks for any help you may be able to provide.

Erik

Comments

ejuettner

No ideas?

tranquilnet

I am having the same issue and i am going round and round with verizon support to resolve the issue. The problem is that Verizon keeps pointing the finger at the "VPN client" and will not admit that this is an issue with their new 4G connection and/or 4G USB Broadband devices or configurations.

Has anyone else had any luck connecting to thier VPN via a third party application or Microsoft VPN connections while connected to the verizon 4G network?

ejuettner

Well, at least I know I'm not going insane now. I've also been working with Verizon techs and I'll let you know if I find out anything. There appears to be a new access manager version out right now, which I was pretty sure I had updated previously. Maybe they're silently addressing it.

ejuettner

There is also a firmware update.

jrsanz1

test

jrsanz1

This is a standard reply, this is a test.

steveschern

Hi - It would appear the issue is with the Windows VPN Client. We are using a SonicWall firewall device with our network and our IT folks had no trouble connecting with the SonicWall Global VPN Client.

There is a cost to implement this VPN client, but it is worth it if it works!

There are several threads on the internet about other VPN clients that might work just as well.

Thanks.

Steve

ejuettner

Interesting. I'll give it a shot with another client.

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