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Unable to upload any files larger than 750KB

For a few weeks now, I have not been able to upload files larger than about 750KB to the internet - meaning I can't email them from Outlook, I can't upload pictures to Facebook, Shutterfly, videos to YouTube - anything. All of the programs that I use that currently upload files for me (i.e. SugarSync, Picasa, etc) all come back with errors (unable to upload the files). It doesn't matter what type of file it is. I can try uploading PDF's to Google, but if it's over about 750KB, it does not work and just produces an error.

Background - I run three machines on my home network. 1. PC wired LAN running Vista, 2. Laptop Wireless running XP, and 3. iPhone 4. I noticed that there was an error because I was able to upload files using my phone's 3G network, but as soon as I switched over to my home wireless network - files would not upload and I would get errors. Then I noticed I was having the same problem sending larger emails from my Outlook via Yahoo. I have in the past been able to do this, and sometime in the last few weeks have had this issue. I've even tried using Yahoo online and cannot attach files to documents as they will not upload correctly. I paid for the Yahoo service to have the ability to send 20MB files. Never been an issue before.

I have been on with Verizon LiveChat twice now for a total of over 5-6 hours. They have not been any help and have put it in for a network tech to contact me, but that didn't happen either. They have checked all of the same things that I did - restarting computer, resetting the router, unplugging the router, then also replacing the router after the first LiveChat session. They have even tried controlling my desktop and have had no success. I've tested my upload/download speeds and my downloads are about 25MB, but when the upload speed test attempts - it fails. I get an error from even speedtest.net. Sometimes I'm able to get the test to work - and it will say some really low number (usually less than 8MB), but even then, I'm not able to upload anything. http://www.speedtest.net/result/893077516.png

I do have Norton 360 running on the PC and laptop, however, I've tested it by completely turning off the firewalls/antivirus and uninstalling it completely, still to no avail - unable to upload files. All of the Verizon techs that I've spoken with seem to think that it's an issue with my computers because they have reset the routers and reset the hardline or whatever terminology they use - but it still doesn't work. The only thing in common with these machines is the network and our internet service.

If it's just a fluke, I don't know, but something with haywire with our Auto Pay account last month to Verizon as well, and my credit card that has been used for two years to pay this bill each month - it didn't process for some reason about the same time that this issue must have started. Tech support tells me there is no relation but we rarely have issues with our Verizon service, to have two instances at the same time is very out of the ordinary.

I would appreciate any help/suggestions given. Also - I usually run Chrome, but have the same issues with IE8. All software is up-to-date.

Comments

EpicFail1

What is the error message?

SKMiller2

Generally, the error message is that the "file is unable to upload." No specific error message is given.

This the error message I get for Speedtest.net:

"Upload Test Error: Upload test returned an error while trying to read the upload file"

http://yfrog.com/mtspeedtestnettheglobalbrj

In Outlook, the error message looks like this:

"Task 'Yahoo Mail - Sending' reported error (0x800CCC0F): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

http://yfrog.com/3ufullscreencapture727201j

On my iPhone when trying to upload to facebook via home wireless network:

"Alert: Your photo could not be uploaded at this time."

http://yfrog.com/3mphotoqp

But right after this error, I can switch to the 3G network and the pic will upload without a problem.

These are just a few examples. The errors I get for YouTube/Google, are just as generic.

rocks307

I am having the same problem. Changed to a new router today, can upload 1 mg now, but killing me for work. Need to upload. Verizon said its not their problem, but it has to be as multiple computers, sites all having the same problem.

Did you find a solution?

SKMiller2

I would like to tell you that this was an easy solution. But it's not. I spent many of hours with Verizon on the phone, online, etc to get this figured out. It was three years ago now. But they evenutally figured out that there was a major issue with some hardware. It needed to be replaced.... not at my house, at some other location. It was because of my persistance that it eventually got done. I can't say that you will have the same solution, but I just made sure that every time I called the techs that I didn't waste my time trying to troubleshoot the whole thing all over again, kept asking for a supervisor or the next level up. Since it took over two months to hash out with them, I will say it was a major ordeal. Once I finally got past the tech guys in India and was able to work it out with my local service guys, things progressed a lot further. And even though it took some time to fix, I was grateful to work with them because my local guys truly did want to help me get it figured out. I wish that I could remember the details on the specs of the fix. But like I said, it was some kind of hardware they had to fix. I'm not a tech person so I wouldn't be able to explain it. If you are really still having this problem I would suggest being persisent with the tech support, keep asking for someone else, because it was definitely a Verizon problem, nothing to do with my many devices.

Truly sorry you are having this problem!

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