Aspect ratio issues with SD box and no help from Verizon

black_hound

I just renewed my 2 year contract which included a free box but a billing screwup resulted in repeated charges for the box. A CS rep credited the account and said I had the wrong box and she would send out a new one.

i had a 7100 Motorola HD box. I have an older television set (that cannot control aspect ratio) and I have never had HD service but this was the box I was sent by Verizon as part of my contract. Why they felt it had to be changed I don't know, but ..... the box they sent was a 2500 SD box which does not give me an acceptable picture.

It's totally random. Some channels are 16:9. Some are overzoomed 4:3. The FIOS channel bar at the bottom is partially off the screen and the content is clipped around the edges. Commercials are totally random in size and appearance.

The # key on the remote does not work. There is no option in Settings to change the aspect ratio.

CS was ZERO help. They concluded that I had to either deal with the scattershot image sizes and clipped image content or go buy another television. SERIOUSLY VERIZON?

I couldn't get an answer as to why the box I was sent by Verizon as part of my original contract that provided a perfectly acceptable image had to be replaced with a box that doesn't provide squat. I have had Verizon service for approximately 7 years with this same television and this is the first time I've been given a box that can't produce an acceptable image and a remote that can't resize. So why now?

This smells like a bait and switch, or an attempt to get customers to pay for an upgraded box for a service they don't want just to get an acceptable picture. I live in an urban area and there is plenty of older equipment in these homes. So are customers like myself just being told even though you pay a significant amount of money for a Triple Play you are only getting 2 parts of the service?

I find it hard to believe there isn't some way to make the box or the remote change the image size. Can anyone help?

philomena92

we have that problem right now with the 2500 boxes we've had since we got Verizon Fios in 06'.. they're SD boxes so they're set up to think you're using an SD tv.. but we have 2 flat screens now so the picture is all out of shape.. we have to upgrade to the HD boxes for it to look right.. which is more money.. i'm not sure why it's not working on your 4:3 tv because the 2500 works fine on ours..