CMR drop wire bill

elseven

We recently had mulch put down in our front yard. A shovel dug down about 2” and cut a cable that was laid much too shallow by the cable installer. A service technician came out and arranged for the cable to be replaced. He didn’t know if there would be a fee for the repair. We have just received a bill from CMR for $130.98 labor cost and $96.13 administrative fees. I feel this bill is unfair, because the original installer placed the cable too shallow the first time. I have seen many many complaints on this forum about this happening. Verizon really needs to address this issue with the subcontractor cable installers. I hope someone from Verizon will contact me to address this bill.

[Deleted User]

Hi Donja,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.