Child Item

Site Totals

61487 Questions Answered 271 Categories

Power Outage

I have a complete outage of phone, WiFi, and internet.

I have been on hold for 54 minutes and counting, and .....nothing.

I am in my car in a parking lot since, oh I DONT HAVE CELL SERVICE AT MY HOME, which is why I have A VERIZON land line....

All I want is to be able to contact someone......PLEASE?!??

Comments

CRobGauth

Confused about title.

Do you have a power otuage at your house?

If so, then TV and Internet are never covered during an outage.

Phone service is but only if you have a bttery backup unit. And battery is functional.

If you have power at your house, go out and check status lights of ONT.

That will help diagnose issue.

BTW, this is a peer to peer support forum.

Only ways to contact support is via phone or twitter @verizonsupport.

These two options will provide the fastest access.

[Deleted User]

This issue has been escalated to a Verizon agent.

LightningBear

Ah, hello, I know that I would not have tv and internet if my power is out, and I know that my cordless phone with battery backup will not work in a power outage. My power had been restored, it’s all my Fios services that are not working.

Child Item