This is a problem on my desktop but not my laptop both of which are running win8.1. On my desktop only, through IE or Chrome, when I enter www.verizon.com, I get a message that it cannot connect or that the page is not found. If I do a tracert, I get a long series of hops before the machine gives up. I cannot ping www.verizon.com. I can get to other sites but not verizon.com. My email through outlook is working. When I try to access www.verizon.net, a page is eventually displayed but without the stylesheet working. I have run all kinds of malware detectors and virus detectors (Norton Internet Security) and found no errors. I have reset the browers (note that this happens both on IE and Chrome) and have reset the router.
Can anyone tell me what is happening and how to fix it? Verizon support was willing to help by taking control of my machine but to do that I had to be connected to verizon.com - Catch22. Obviously, I am typing this on my laptop which works fine through the same router. It is just the desktop machine that is acting up.
I am on Verizon FIOS service.
