Problems with Getting Assistance from Verizon

mikeluc1

I've had terrible and completely useless interaction with Verizon on Monday, Tuesday, Wednesday and then again this morning. I contacted them because my router quit working. I received a confirmation e-mail on Monday morning with a UPS tracking number and a Tuesday delivery date. Nothing arrived on Tuesday so I contacted them again. I was told that the order hadn't been filled yet but I would definitely receive the router by Wednesday.

Of course nothing arrived on Wednesday (big surprise here) so I contacted them again. They response was that the order got stuck in the system so they would have to start over. The guarantee this time was that I'd definitely receive the router on Thursday.

Thursday morning and no e-mail, etc. so I contacted them to verify that they hadn't screwed things up again. Of course they had and the best they could say was that when/if the router was shipped I get a notification.

Has anyone had an acceptable experience with Verison?

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.