*Complaint* Rep did not update notes now promise not honored

CCousins0598

I need support very quickly from someone who can honor a representatives promise.

I was promised that I would be able to have installation waived on a new service now Verizon will not honor. Before I disconnect all services I am giving Verizon o e more shot.

jonjones1

You won’t get that assistance here. Most you will get is “this has been escalated to a Verizon agent” then your thread locked and no help.

this is a customer helping customer forum.

You could try posting to a real Verizon help agent at.

https://www.dslreports.com/forum/vzdirect

Its private and have been known to assist.