On 3/1/18 my internet went down for the 4th time in a little over a month. I called and got a customer service rep who I suspected she did not know waht she was doing. She decided I needed a new router. I called an hour later and the rep fixed the problem in less than 2 minutes. I asked to cancel the shipment of the router I did not need. i was told it was too late and to just return the router. I called UPS and canceleed the delivery. Ups returned the router on 3/5 18. This was confermed by the tracking number given to me by verizon Then the problem started . I was getting reminders to return the equipment. I called explained the situation and was told it would be taken care of. Bull the reminders kept comming. I called again and was told it would be taken care of .Bull . The reminders continued. I tried chat and was told that reminders are sent even when the equipment has been returned. How stupid is that. I was assured for the third time it would be taken care of. I got another reminder today and was furious I called and said if I got billed and I was contacting the FCC, the better business bureau, consumer affairs and the attorney general. I was told they had a record that the equipment was returned. Yet they sent me a reminder today. I am still furious over all my time that has been wasted and when my contract is over GOOD BYE
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