Cable Card/beIN Sports channel 598-audio only

I have recently upgraded to the Ultimate HD package and had to change out my STBs to get all the channels. I have one TV using the CableCard and I can ONLY get the audio for beIN Sports (channel 598). I spent some time on the phone troubleshooting with Verizon, they sent me a new card but it has NOT resolved the problem. Any one have any suggestions to get this channel working properly? All the other channels seem to come in OK on the STBs and the cablecard, but channel 598 is audio only on the cablecard TV.

Thanks,

Sharon

Accepted answers

PJL

It probably doesn't support the MPEG4 video decoding properly at that age, as I said. You might query Panasonic for a possible upgrade patch.

All comments

Sur1

Were you able to fix this problem?

tns2

What STB? I know BEIN is a mpeg4. I don't know if a box which supports only mpeg 2 would still give you sound or not.

sharonp

No, I still can't get a picture with a cable card on this channel--598 BeIN Sports. I get it fine on my STB on other TVs in the house so it's not a total loss.

PJL

What make and model of TV do you have? It may not be decoding the MPEG4 stream properly.

sharonp

It's an older Panasonic model TH-42PX50U made in 2005.

PJL

It probably doesn't support the MPEG4 video decoding properly at that age, as I said. You might query Panasonic for a possible upgrade patch.

sharonp

Thanks. I believe you've id the reason for my problem. I checked on the Panasonic page but there is just not enough detail on my model regarding MPEG4, so it's probably safe to say it was manufactered before this format became a standard.

So are there other channels I don't know I'm NOT getting because of the MPEG 4? The TV in question is in a location that doesn't get much use....

Thanks again for your help

Sharon