DVR and higher functions stopped working

1avatar1

I'm assuming that since I have been on hold for 25 minutes now, this is a known issue, but I wanted to post it here for anyone else having this problem. My box reset around 2:20 am EST. When it came back on, I couldn't access the DVR. I unplugged it, waited, plugged it back in and same thing. I also noticed you couldn't access the guide or settings. No button does anything. You can change channels to any channel, but it doesn't show on the screen when you do. The only button that does anything is when you hit INFO it asks you if you want to set a parental control pin. The box did reset again on its own, but still had the same problem. It looks like they tried to send out an update, which instead killed the higher functions of the box.

underoath427

I'm having the EXACT same issue. When I woke up this morning, my DVR box was automatically resetting itself, but eventually turned on. Now, whenever I try to access the Guide, Menu, OnDemand, or my own DVR, nothing happens. I can change the channel, but no information or guide is given on the screen. When I press Info, it asks for me to setup a parental controls PIN code. I spoke when tech support who ran me through the usual gambit of resetting everything (router, dvr box, etc.) but the issue is still happening. The technician is sending a tech out to my house tomorrow, but says it will cost me $95 per HALF HOUR if it turns out to be my coax cables and not the box itself. Seriously? After reading this comment, I'm pretty sure it's an issue on their end and has nothing to do with my box or cables.

P.S.. - As I've been typing this, my box has reset itself.... twice.

UPDATE: I'm back up and running....