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Any way to disable Fios/Video On Demand?

I can block certain channels and ratings using the parental controls, but how do I block/disable the free Video on Demand stuff? I block Disney and Nick channels so my kid can't watch those teenage shows on there, but then he just goes into the free On Demand programs and watches them from there instead!

Comments

Anthony_VZ

I am sorry to hear about your troubles. There is no way to disable the free VOD subscription. You can remove the functionality of VOD all together, or continue to use the controlling channels and ratings as you have.

charmjlc

How do I remove the functionality of VOD?

Anthony_VZ

That would require an order to be put through from sales/billing to remove that feature off of your account. We can help facilitate that. I have sent you a private message to get more information.

jjjjjberry

I searched for the same issue (how to block 'Video On Demand' programming that undermines the parental control channel blocks I've installed), and I am extremely disappointed to find I have no option to block that programming unless I cancel VOD altogether. Without this capability I need to weigh canceling VOD vs. seeking another service provider. Please develop VOD controls to help parents manage their children's viewing.

ConcernedParent6

We are new customers to Verizon FIOS and last night I set up the parental controls. To my dismay I discovered that parental controls don't really cover VOD other than blocking Adult channels and requiring a PIN to purchase a video. So based on the prior discussion I called Verizon and was told that it cannot be removed from the plan. Can someone advise if they were able to actually remove VOD?

megabyte29

How do you change the on demand negitive feature of removing fast forward capability? Some on demand shows seem to lock out the commercial skip button?

JuliaTanner

I agree with the previous commenters. We have had FIOS for quite a while and it is problematic that we cannot block free VOD. I don't want my children to see some free VOD shows which are not appropriate for them. You should develop a technical fix. Please request it from your technicians. Thank you.

tek7777

I also agree with the poster. Let me tell you my story. I got the Fios Setup, and being the great parents we are (that and I am an engineer) I went ahead and set the parental code in 2 places. Great, now my children can be safe from harm.

Well, one day my wife and I were watching TV, and suddenly the channel changed and it turned on the Porno channel. Right away I delted this sheduled VOD. Thats right, even if the VOD is not on, you can still buy it and when it comes on the channel will automatically turn it on.

My question is what in the world is the parental controls for if children can do things like this?

There was a second mistake that happened with parental controls on, my son somehow got the remote and ordered the spanish channel. Well, no big deal, I will just call them and say "whoops" he made a mistake, please remove it. Well, not so easy. For about a year I was calling every month, just to have the spanish channel appear again the next month on my bill, then i call again, wait on the phone for half and hour, only to have the next thing happen to me next month.

The system is REALLY buggy with VOD and other services, some which can cost $50 and up. Verizon does a very very poor job at this. I had to finally call and have them turn off all VOD, all ordering and so far its been good. The bad part of that is when I have friends over and want to watch boxing or something which I would have PAID 60 dollars or whatever it cost, I cannot. It's just too much trouble.

I suggest you make sure to CALL verizon, have them shut off all VOD, especially if you have kids that may find the remote even though you hide it.

LoriSan

so there is NO WAY to control VOD without removing it entirely from your service? That is a disgrace. I'm already counting down the months until I can cancel this new service.

Anthony_VZ

You can block to prevent unauthorized purchased either on VOD or ordering new channels. That is done by pressing MENU, then go to SETTINGS, then PARENTAL CONTROLS. Make sure CONTROLS are set to ON. Go down to control purchases. If you want the purchases and parental controls/unlocking channels to be controlled by the same pin, select USE PARENTAL PIN. If you want separate pins for purchases and unlocking channels, select USE PURCHASE PIN.

The only way to block access to free VOD (besides taking it off the account) will also block all channels. This will require a pin to access them. What you can do is instead of requiring a pin everytime you flip channels, is when you go to sit down to watch TV to go into the parental control settings and just set CONTROLS to off. This will unblock your TV watching. When you are done watching TV, you will have to make sure to turn them back on. To set it up, go into the parental controls menu. Go to QUICK SETTINGS and set it to ALL AGES.

Joexeon

WOW! Very Disappointing. I agree with many others this is an unfortunate oversite on Verizon Services.

Children quickly figured out they can get access to the Teen shows they want by going through On Demand, circumventing any Parental Controls or PIN's. The solution provided by Verizon is disable ALL AGES BASED CONTENT?? So now we need to input a PIN each time I turn a channel-This is UNACCEPTABLE.

This is clearly a functionaly or technical issue that can be worked on & addressed. The question for me is if Verizon can address it before I find a replacement solution like 'Pay Per Content' alternative providers.

Perhaps I will remove the VOD all together as suggested or even Verizon Television services as a whole

I would suggest Verizon consider putting contols or even the choice of the programming in the hands of it's consumers. Paying for content I don't agree with makes very little sense. It is 'bundled' into the packaged offering-silly.

I constantly have given Verizon High marks for techonolgy, customer service, quality, flexibilities, and even pricing. Unfortunately, this is Unacceptable, and hope is addressed soon by Verizon management & engineering.

CRobGauth

The disabling of FFWD and skip is controlled by the content provider not Verizon.

esleer

It is interesting to see that other people share my same concern. I would like to have access to Video On Demand, but I don't want my kids to have access. Maybe it is time for Verizon to address this need, or maybe other cable services don't have this problem.

tns2

@esleer wrote:
It is interesting to see that other people share my same concern. I would like to have access to Video On Demand, but I don't want my kids to have access. Maybe it is time for Verizon to address this need, or maybe other cable services don't have this problem.

Blocking by parental controls for content, by channels, and blocking purchases is enough for most people.

itecable

We are almost 3 years into this matter now, and it is still not resolved? As parents we too want the ability to block video on demand so our kids do not get access. Specifically, it would be nice to allow/disallow certain VOD categories.

ElizabethS

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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