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Cannot import favorites to iPad remote

I've successfully installed the Verizon FiOS Mobile App and Mobile Remote App on my iPad2. The remote function works fine, but I can't import the favorites from the STB. The online information for the app says "you can update this list by selecting Settings, Import Favorites from STB and then OK." However, there is no "import" option under settings. I've even redone the Remote Control Setup, but still can find no option for importing. What am I missing? Thanks

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Anthony_VZ

What is it you are trying to do with the favorites?

leneal

Here is my goal: I want to be able to use my iPad as a TV guide, so I can look up what will be on TV later in the day -- but I don't want to have to scroll through all the channels I don't watch or get. The app can sort channels by All, HD, and Favorites. If I select Favorites, I get a popup saying "No favorites are available at this time." ... An update to my post: Some time after I posted my question here, I contacted Verizon technical support. One technician told me that it is a server issue, that I should be able to upload my favorites from my box (and through the app, from the server to my iPad), and that he would escalate the issue. Another technician called me afterwards and said that there's no server issue, that my favorites can only migrate to the server and other devices ONLY if I have a DVR, which I do not have. ... Frankly, that's not a very satisfying response. The mobile app I use is not the DVR app, and the instructions say nothing about DVRs in the step-by-step. Further, the app for the rival provider (that I just switched from) worked just fine. I was able to set my favorites on line, and the app pulled them down without a DVR being involved. ... If this information is correct, is there a work around? Appreciate any advice.

Anthony_VZ

That is curious. I dont have an Ipad to test with, but a co worker with one will be here tommorrow. We will test with it and let you know.

leneal

Great. Thank you!

mtindall16

Has this ever been resolved because I am having the same issue. The only difference is when I select Favorites in the guide view it's just blank. No channels show up at all. I there anything I can do?

Loki7

I got a support ticket number on this one today {edited for privacy}. Second screenshot from my iPad shows the message that I get after I press the "Favorites" button . . . . "No favorite channels at this time". To reiterate: On the iPad version, I don't see the option to import, nor do I see a way to manually designate a channel as a Favorite. On the iPhone version, I DO see the option to import. But, it does not work. Specifically, after tapping the "Import Favorites" button, app returns a message "Getting Set-Top Boxes" and then brings me to the screen to "Select Set-Top Box". The problem here is that this screen does NOT list any STBs (I have three STBs). Unlike the iPad version, I can manually designate a channel as a Favorite.

I have uninstalled and reinstalled the apps. I have logged out / logged in. I have double-checked network settings. All other features of the app on both the iPad and iPhone appear to work as designed . . . Live TV, changing channels, switching between STBs, etc.

Nice app, especially if V can fix this problem. Hope this helps.

leneal

As you can see from my earlier posts, I have had the exact same experience for almost a year now: "No favorite channels at this time." Loki, did you have better luck getting support out of Verizon than I did?

Loki7

No.

TomH121

Here what I just did.

On my TV I added a couple of new channels to my current Favorites 1

Went to My Ipad (iOS 6.1.3)....Fios Mobile app (VER 1.71) ...TV Listings... View.... Favorites...............Got ALL of Favorite 1

Chose a movie on one of the new channels I just added and marked it to RECORD 8 to 11 pm EDT

Evanw25

Even TWO YEARS LATER THIS SAME LAME PROBLEM HAS NOT BEEN ADDRESED!!!!!

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