I am having a problem with requesting new service, I am hoping someone with verizon can assist.

paulsur

We are in transistion to a new home.

Back on 8/9 I registered for service for a temporary residence that I was expecting to be at the time. Unfortunately plans changed at the last minute.

I am now in the final stages of closing on my new home, and will move in on 9/6-9/7.

I have reinitiated a request for Fios online. I followed the prompts selecting my service and everything seemed to be going swimingly. I requested installation for 9/9 8am-12pm. I filled out the online registration.

My verizon user id is paulsur.

I did not ever get a confirmation email, and I cannot login to my verizon account. it states as disabled.

I am worried that my service order has not been processed.

I logged into Verzon support and started a chat with a customer service representative that went absolutely nowhere.

Can somone please help me with the confirmation of my order, and getting my verzon account working?

My name is Paul {edited for privacy}

My contact # is {edited for privacy}

my email is {edited for privacy}

Thanks for helping.

here is the online chat transcript:

{edited for privacy}

PJL

This is a peer-to-peer forum, so your request to Verizon may not be answered by them.