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On-screen caller ID; diagnostics OK but still no popup on call

Enabled caller ID on DVR/stb several days ago;

checked for availability — OK
enabled on DVR & STB
waited 2 full business days

When still no on-screen display after waiting, ran diagnostic; the diag does trigger the test CID popup, but incoming phone calls do not.

I have also done the disable/reboot/enable cycle. Still no on-screen CID.

Comments

PJL

@RobHunt wrote:
Enabled caller ID on DVR/stb several days ago;
checked for availability — OK
enabled on DVR & STB
waited 2 full business days
When still no on-screen display after waiting, ran diagnostic; the diag does trigger the test CID popup, but incoming phone calls do not.
I have also done the disable/reboot/enable cycle. Still no on-screen CID.

Do you have Digital Voice or Freedon Essentials (the old POTS system)?

RobHunt

@PJL wrote:
Do you have Digital Voice or Freedon Essentials (the old POTS system)?

It should be digital voice; it's being carried over FiOS.

tns2

@RobHunt wrote:
@PJL wrote:
Do you have Digital Voice or Freedon Essentials (the old POTS system)?
It should be digital voice; it's being carried over FiOS.

Both are carried over FIOS (POTS over FIBER). The instructions for on-screen differ depending on which one you use.

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