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Fios Equipment Installer Caused a Water Leak Near Our Circuit Breakers!!!!

For the past four(4) years we have been dealing with water leaking from a one inch hole, drilled in our basement wall, by the Verizon equipment installer. I've made several calls over that past 4 years. After the first call Verizon sent a tech to check it out. He advised that someone would contact us soon. This seems to be the standard answer because we've received that same answer after every heavy rain or spring thaw (that causes the water to leak in). To add to the problem, this leaky hole is inches away from my circuit breaker box.

On Feb 17th 2014, I once again called to complain about the hole, which has again begun to leak water. This time a Supervisor who told me his name was "Jay Cee" (Later identified as "Peter") advised that too much time had past, and that there was "NO PROOF" that the installation was ever made. (???????)

Apparently my monthly (ALWAYS ON TIME) payments aren't proof enough.

Any other customers having this problem??

{edited for privacy}

Comments

gs0b

Welcome to the forums. You're talking to other Verizon customers here. Sometimes the moderators escalate issues to Verizon support. If that happens to you, be sure to follow their instructions for communicating with them.

Timing may be an issue here; four years is a very long time to let this slide.

At this point you may be better off calling a local handyman to fix the hole.

Good Luck.

[Deleted User]

Hi ramason333,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony

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