Why is it so difficult to get in contact with a human. I have been automatically disconnected and I need help. This is so frustrating because my bill is very timely. So your your service
As a customer myself, I would reserve calling as the last option.
Have you tried sending DMs to the social media support team on Twitter or Facebook? They are 24/7 and the wait time is less than 5 minutes. Once connected, you will be redirected to a secure chat.