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Upgraded from 25/25 to 50/25. Wireless speeds are still the same.

Just upgraded from 25/25 to FiOS Quantum 50/25 today with an agent on the phone. Anyway, when I used wireless for my 25/25 I had a speedtest result of 30 download and 24..ish upload. Now with 50/25, I still recieve the same amount of speed that I got with my 25/25. I contacted Verizon Support and guess what..... It's another problem that Verizon cannot fix. How do you get wireless speeds that are close or can exceed the package? My wifi channel is automatic and nothing has been changed in the router.

Comments

beetlejuice2

First thing you want to do if you havent already is reboot your router by unplugging it for a minute or 2 and plugging it back it. Then even if you've done it before run the fios optimizer in internet explorer. http://my.verizon.com/micro/speedoptimizer/fios/default.aspx

After you have done that shut down the pc completley off (dont just do a restart), turn it back on then go and re-run the speed test.

That did the trick for me on wifi when I upgraded my speeds.

You did mention that you upgraded on the phone today though and usually new changes dont kick in for 24 hours. If doing the 2 things above dont work try it again the following day.

Vigz

Sorry forgot to add that in the main post. But the agent did call me saying that they had upgraded the connection overnight. If I hook it up wired then it goes 58.81 download 33.65 upload. That exceeds it by a LOT.

jmw1950

In the real world, it is tough to get 802.11g wireless to go faster than about 20mbps. On paper it is capable of 54mbps, but unfortunately you probably aren't operating in an anechoic chamber. Interference from other devices, and other wireless networks in the area is a fact of life.

If you want to go faster than 20mbps with wireless, you are going to need 802.11N wireless. The last couple revisions of the Actiontec router support 802.11n, otherwise you are going to need an 802.11N wireless access point, and a device on the other end that supports 802.11n as well. 802.11N wireless access points are not especially expensive, and there is plenty of information on other threads in this forum about how to connect a wireless access point to an existing Verizon router.

beetlejuice2

Mattheww thats not completley true because I have an old westell wireless g router and I'm getting high speeds of 31mbps on a 25/25 plan on wireless. The OP's wireless network card comes into play as well.

To the original poster, even if changes have been made and you get good speeds on wired, you still should run the optimizer on wireless. If that doesnt work then it could be either the router or your wireless network card.

Vigz

Should I call Verizon again and tell them about this? I've had no luck at the optimizers. I even reintalled the wireless adapter and speeds have been the same.

Hubrisnxs

i think on wireless g 18-25 is the average.

you can try to change the channel to get a better signal. Most liekely it is the wireless signal. you can change that in the router. open a browser, and go to http://192.168.1.1

user name is admin. and the password is most likely the serial number found on the service tag of your VZ router unless you changed it. Once you login succesfully, go to the top and hit wireless, then on the left basic security. then go to option 3 which is channel 1, 6 and 11 and are the only channels you should try.

So it will likely be set to auto, change it to 11 and put the check for keep settings even after reboot (Directly under the channel) and then hit apply. after you hit apply, test your connection out, if you notice a difference, leave it like that until the problem happens again, and if it happens again, go back into the router, and try channel 6, test it out. and then finally 1 if the first two don't work.

Also take a look at page 2 of Actiontec's Wireless PDF File. It gives you some idea's with regards to position and orientation of where the router sits and how it can best be positioned for maximum coverage.

http://support.actiontec.com/doc_files/MI424WR_Rev(all)_Wireless_Networking_Guide.pdf

If you want a faster wireless, like the FiOS GigE Wireless "N" Router they have it for purchase. I don't believe you can get it for free.

Vigz

That's what the router exactly looks like. It is a red router Rev. I with two antennas. Anyway, I will try out the different channels. As of now it is automatic but I'll let you know if anything happens with the channel difference.

smith6612

As you have a Rev. I you'll be wanting to ensure the encryption is set only to WPA2 AES Encryption as Rev. I has Wireless N support. You will also need a Wireless N card that supports and is capable of negotiating a 130Mbps link which the Rev. I is capable of doing in "Performance Mode" for Wireless.

For channels, you should use 1, 6, or 11. Use a program such as InSSIDer or Vistumbler to find which channel is the least busy in that area and use it. You should be able to get pretty close to your rated speed as long as everything is correctly paired with each other and in place.

Wireless G has a less sharp curve for speed degration as you go along so you'll find speeds will often level at 20-25Mbps through some obstruction with Wireless G. 30Mbps is certainly not impossible as pointed out above, as my Rev. D ActionTec with some backend tweaks and hacks (DD-WRT, custom firmware) is more than capable of hitting that in a noisy enviroment, bundled with some good Wireless NICs in the computers. Wireless N on a 144Mbps link will hit 95Mbps download or upload (can't do it in both directions, Wireless is half duplex) however the speed will rapidly degrade to 40Mbps and less as you begin to add obstruction and begin to slow down in reduction once you hit a certain point. Think of an inverse bell shape curve such as:

My graph is by no means scientific or taking into account any other variables such as chipset, antenna type, so on and so fourth. It's a demonstration of the concept I'm speaking of and what I commonly see when doing Wireless installations for folks.

Francesc1

The same exact thing happens to me. I upgraded from 25Mb to 50Mb (because 25 was dissapearing) and my speed remains at around 22MB as with my prior contract. I contacted suported and they said that they cannot guarantee the speed wirelessly. They cannot send a tecnician either. The difference is huge and cannot be explained by mirrors, cellphones or microwaves as they say....Is cancelling the service the only option I have???

sharpshoota75

My understanding is that the bottleneck for you is the wireless protocol that your hardware uses. Newer faster protocols are around the corner but that's why it's not worth getting faster packages yet if you're not using ethernet to the computer.

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