Motorola 7216 - Sound turns off when fast forwarding or rewinding

Question

Recently upgraded my DVR to the Motorola 7216 primarily for the larger DVR capacity. The problem I have is that with this STB if I fast forward or rewind a recording the sound cuts out. If I go to live TV the sound is still out. The only work-arounds I've discovered so far is to stop the recording or power-off/power-on. Not crisis stuff here but if I'm paying $17.00/month for this service I think it should work flawlessly.

My setup and settings are exacty the same (HDMI out to A/V receiver). All I did when upgrading is unplug the old unit and plug-in the new unit.

Any suggestions?

Thanks

Paul

smith6612 · Accepted Answer

If the A/V Receiver receives the audio from the HDMI connection and decodes the audio for something like a surround sound setup, see if the problem is persistent when the TV and the Receiver are connected directly via HDMI.