"Bad gateway" issue (again!!!)

I receive "Set Top Box is not responding" or "Bad Gateway" messages when I try to access my DVR through the FiOS TV Central website. Had this problem before and Mike_VZ here on the forum did something that made it work.

Tried: powering down set top box, router; running "AutoCorrect" from the DVR menu;
running the self diagnostic test on your DVR set top box (get 'Listener 1 Started') -- still no go.

Hesitate to contact support directly (calling or via chat) 'cause the few times I have whatever they did wiped out my "Favorites" list -- a big hassle to re-do!

So, am hoping another VZ tech here on the forum can work their magic!!

Accepted answers

Mike_VZ

Hello Bevross,

I have remapped the path again for you. Please retest and send me a message if you're still having any trouble.

Thanks!

All comments

[Deleted User]

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KaLin

Mike_VZ

Hello Bevross,

I have remapped the path again for you. Please retest and send me a message if you're still having any trouble.

Thanks!

bevross

Thanks, Mike!

It works now. If it happens again could I call the help line and mention "remapping the path" seems to solve the problem? Somewhere along the line it seems this glitch needs to be fixed for everyone. Perhaps only a small percent of FIOS TV customers use the web to schedule recordings and thus not alot of attention is paid to the issue?

Bev Ross

PJL

@Mike_VZ wrote:
Hello Bevross,
I have remapped the path again for you. Please retest and send me a message if you're still having any trouble.
Thanks!

I sure wish that an automated process for "remapping the path" was available, either via the web site, the In-Home Agent, or the STB menu itself! It would sure save alot of frustration in the customer base!

Justin46

@PJL wrote:
@Mike_VZ wrote:
Hello Bevross,
I have remapped the path again for you. Please retest and send me a message if you're still having any trouble.
Thanks!
I sure wish that an automated process for "remapping the path" was available, either via the web site, the In-Home Agent, or the STB menu itself! It would sure save alot of frustration in the customer base!

AGREED! While I have not experienced the issue in many months, when it happens it seems to always be at the worst time, when I am away from home and decide I really want to record something. Surely there is some way to make the "fix", whatever it is, available to us without needing to call or use the Live Chat.

Since it sometimes happens when I do not have physical access to the DVR itself, the process really needs to be web based I think.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

ldm1701

Last week I upgraded my dvr. Now I need my old dvr removed from my box menu/Internet menu. I call up and get told my account only shows 1 dvr and 1 HD STB. I try emailing but get told I can't. Right now the online system looks for a box labeled Living Rm. But the one labeled Living Room is the new box. I get Set-Top Box - 0000018595036115 is not responding, or Bad GW when it looks for Living Rm. I can also disply the proper Living Room box. Can this be passed on to proper dept.

mmcglynncg

I have the same thing. Try to connect via web and get the "bad gateway" message. Powered down/up the router, no change. Can someone remap my equipment?

bevross

@ldm1701 wrote:
Last week I upgraded my dvr. Now I need my old dvr removed from my box menu/Internet menu. I call up and get told my account only shows 1 dvr and 1 HD STB. I try emailing but get told I can't. Right now the online system looks for a box labeled Living Rm. But the one labeled Living Room is the new box. I get Set-Top Box - 0000018595036115 is not responding, or Bad GW when it looks for Living Rm. I can also disply the proper Living Room box. Can this be passed on to proper dept.

When I upgraded my DVR (to the new 500GB) it took maybe 10 days for the old one to disappear. Seems (maybe ?) a different issue? One thing I did was rename the new box from "Living Room" to "Family Room" so as know what I'm pointing to. But -- what do I know!!

licnewbie

I'm getting BAD GAteway for the first time. Any quick fixes? This is my first time trying to program my DVR remotely. Also, what channel is the tutorial for basic use?

lasagna

This takes just a few minutes to fix via the online chat tech support window. I've had it happen a couple of times (pretty much whenever you replace or add a new box and sometimes after power failures). Just tell them you're getting a bad gateway message when you try to program your DVR from the web interface. They know how to quickly fix this.

To reduce the incidence of this reoccurring, after you have a working configuration, go into your router under Advance -> IP Address Distribution and find each of your STB's (IP-STB). Edit each entry and check the box which says "make static". This will insure each box gets the same IP address every time. As long as you don't reset your router (using the reset button), they should stay mapped properly.

magfield

I have been trying to use the remote access for a total of four months. I have gotten the bad gateway message for all but 3 WEEKS! It clearly doesn't work very well. The chat technicians are, by and large, useless. I'm on chat right now with some guy named Mohd. He hasn't a clue what I am talking about. Knows nothing about the 1000+ complaints, and (once again) wants to escalate the issue, but hasn't tried to do this remapping that Verizon talked about.

THE

bevross

@lasagna wrote:
This takes just a few minutes to fix via the online chat tech support window. I've had it happen a couple of times (pretty much whenever you replace or add a new box and sometimes after power failures). Just tell them you're getting a bad gateway message when you try to program your DVR from the web interface. They know how to quickly fix this.
To reduce the incidence of this reoccurring, after you have a working configuration, go into your router under Advance -> IP Address Distribution and find each of your STB's (IP-STB). Edit each entry and check the box which says "make static". This will insure each box gets the same IP address every time. As long as you don't reset your router (using the reset button), they should stay mapped properly.

You've had more success with tech support than I have. I'm afraid they'd try "re-setting" from their end & that zaps my favorites list (they've done this; wish there was a way to save favorites online so as to quickly re-set; otherwise it's a pain to do). I'm a bit hesitant to change settings in the router config but guess I could take a look at some point in the near future.

A brief 30-second power failure is what did my box in this last time.

Mike_VZ

Until this issue has a permanent resolution the only way to fix this problem presently is for Verizon Technical Support to remap the DVR path for you. I am sorry for any inconvenience.

lasagna

Mike_VZ's got the right language "remap the DVR path". Resetting your router and/or your STB will NOT fix this problem. you need to make sure the tech support person understands that you're trying to use "MyVerizon" web site to setup a problem on your remote DVR so that you get them focused on the the forwarding rules in the router and not on STB.

nelle3

I am having the same problem. Could someone please help me? I called Tech Support and they reset the box etc. It solved one problem - I could not play recordings on either the main LR box or the remote BR box - but I am still getting the bad gateway message. I then saw this thread and realized there might be a different fix. Thanks in advance.

nelle3

I am having hte same issue. Tech Support reset my boxes because I couldn't watch recordings on the main DVR or the remote box (didn't have the problem until today, boxes have worked ok for several months). But, again all of a sudden, I can't access my recordings etc. online - and see the bad gateway message.

starrynanny1

I too am getting the bad pathway when tring to use the web to get to the dvr.

Adi3

I have the same problem!

How do we get this fixed?

btm231

Ugh... also having this problem!

BigPete82

C'mon Verizon, lets get this fixed ASAP. You just released upgrades to the iPhone and Android apps and none of us can get them to work properly due to this issue... http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Can-t-connect-to-DVR-remotely-through-web-... The software is extremely buggy as this happens far too often and must be fixed.

TexasGrrl

I receive "Set Top Box is not responding" or "Bad Gateway" messages when I try to access my DVR through the FiOS TV Central website.

havasusteve

Holy franken...! I've had the same problem for months but don't have time to call about it whenever trying to access my dvr online. This is so blood boiling that it can't just be a simple fix for us customers/CONSUMERS to apply on our own. Like I got added time for this mess. I'm so glad i'm not alone in this now though (not that it eases my frustration at all). Although I would be more glad (as the rest of you customers who/who've also struggled with this problem would be too, I'm sure) ,if this wasn't an issue at all. I will call at another time as my alotted time is up now. These threads really help don't they? Thanks. I'll be sure to mention the problem/solution stated in ur further threads so that they can solve mine right away and not be guessing.

havasusteve

I AGREE!!!

Beach4obx

I too am having the "bad gateway" message show up and I cannot access my DVR or Flex View from any device. If someone could "remap" or do the same type of fix for my STB, that would be great!

katwarren

I see Verizon now offers Pandora as a widget. When I try to add the widget to my set-top box remotely, I receive a Bad Gateway error, and then Pandora is no longer listed as an available widget. What do I need to do to fix this problem?

PJL

@katwarren wrote:
I see Verizon now offers Pandora as a widget. When I try to add the widget to my set-top box remotely, I receive a Bad Gateway error, and then Pandora is no longer listed as an available widget. What do I need to do to fix this problem?

The Pandora widget with 1.9a "stutters" (at least on a 7232), as does Media Manager streaming and the iheartradio widget (which are worse than Pandora stuttering). So you're not missing anything at this point, except great music that makes you think your spacing out every beat or so.

And now back to the orignal thread topic....sorry.

msgood1

Bad gateway help!! Have done everything, any help//

lisalisa3275

Having the same problem,why can't they fixed the problem already?

briand805

bad gateway issue here. new fios customer.

qunicy007

I am having the "Bad gateway" issue also. It does not matter if I try to schedule a recording through my work computer or my home computer. I tried resetting the router. Can anyway tell me how to speak to a live technition please.

Thank you so much.

Suzanne7777

I am hoping my problem can be resolved without Vz tech support. None of my experiences with them have been very good. I have had FIOs for about 4 years, and never had a problem before remotely accessing DVR from computer.

For last few weeks, I cannot access either of my DVRs. I get the same message with both--DVR not responding or Bad Gateway. I have logged into the router and all settings appear to be correct. I have done the reboot (not factory reset) with the router and dvr. Since both dvrs stopped responding at same time, I am assuming it is a router problem. But would port forwarding be the issue if both dvrs are not responding? They have different IP addresses.

Would like to know as much as possible before resorting to tech support. They've wiped my dvr settings once, and I would like to at least prevent them from messing something up, by having a good idea of what is actually causing the problem, before dealing with them.

Any really smart techies out there with Vz or not, who might be able to assist in diagnosis? Thanks.

CRobGauth

For all that are having gateway issue.

He may not like me for this, but user Anthony_Vz (who evidently is a tech for Verizon) offered to fix if you pm him (see this thread: http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Bad-Gateway-and-DVR-not-responding-message/td-p/388833)

Sounds like he has the fix and it is a router issue.

BJP4

Is there any resolution to this . Also get the Bad gateway issue. Using the DVR from the web is worthless. it seems the link for Anthony has been disabled.

qunicy007

I chatted with Verizon Tech Allen online and reported what was happening with my DVR and recording shows from the Web and "Bad Gateway" message. He was extremely cordial and the following day my problem was solved.

Thank you very much.

royalh13

I've spoken with 1 person over the phone who submitted a "ticket" for this issue.. spoke to 3 online chat agents who were absolutely WORTHLESS!

The absolute worst service ever... one guy even told me he couldn't help with verizon webpage registration.. I have no idea how he got that out of my bad gateway error message....

Diego10901

Add me to this list...................................................................................................................

No quick fixes is **bleep**.

UnnDunn

The "Bad Gateway" message indicates that the port mappings required for web-DVR to work are not set up correctly. You should contact Verizon (I recommend using Live Chat) and ask them to "reset the port mappings for remote DVR". Use exactly that phrase. They will have it fixed very shortly.

mashghoool

Can someone "remap my path"

Irish00001

Same issue here! Help!!!

bobejr

I had the "Bad Gateway" problem also. Solved by using the remote to schedule any recording on the DVR. After scheduling a program, the "Bad Gateway" problem disappeared and has yet to return. ymmv.

Bob

paedz

I also communicated with VZ over the online support chat and they were able to reset my mappings. both DVR's are now accessible from my phone & on the website. i'm a happy camper now Cat Tongue

BurkeVZfan

I tried the Live Chat suggestion and not only did "reset the port mappings for remote DVR" not fix my problem, the agent somehow managed to remove my DVR from my account!

Since I'm at work now, I can't even tell what the status is. I am fearful.

Sigh...

Kory

GaryBe1

I'm also getting the Bad Gateway message and can't access my DVR remotely.

haviru

I also was Bad Gateway, but only on Favorites 1 and 2. Total listings was OK. Went to Online Chat a few moments ago with the problem. Agent Abbrahim (SP?) remapped the ports in less than 30 seconds. Note however I was logged in Vz.com rather than Vz.net, the latter being where such is managed.

Lenna19

Same problem - can you help?

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