I was charged for a technician fee without being told about it

FOISCustomer6

I was charged a $99 technician fee and was never told, nor did I authorize this charge, when I agreed with Verizon rep over the phone to upgrade my FIOS services. I spent over 2 hours on phone (disconnected) and Verizon chat (again disconnected) to request that this fee be removed from my account and disconnected on both attempts.

I am a long term Verizon customer and feel completely blindsided by this fee being charged when I never authorized such a charge and wouldn't have a agreed to upgrade if I had been informed upfront.

While Verizon Customer Service remove the $99 technician fee and make this right?

[Deleted User]

Hi FOISCustomer6,

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