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extreme slow upload speed in Dallas area

Hello

Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.

I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:

It's not the router

It's not the computer since it happens on every machine

It's not the wiring since I can get good speed test connecting to some servers.

It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.

I have 15/5, I've attached some speed test results.

Verizon's own speed test page even timed our during upload, which was stuck under 0.5 when it was about to finish.

Anyone else experiencing this? Verizon say my issue is currently with the engineers, but I have no idea how long that wait to be.

Thank you

Comments

Justin46

Working fine for me. I am in Keller, I just did a Verizon speed test to the server in Carrollton:

I have 25/25 service. I also did several Speedtest.net tests to a couple of different servers, in Keller and Dallas, the results were pretty much the same as the Verizon test.

Assuming you are in a single family residence, have you tried resetting the ONT? Can't hurt, might help. Are you connected via coax for internet or do you have ethernet? If coax, maybe check the coax connections from the ONT to the splitter and from there to the router. Do you have TV service? If so, any reception problems on some or all channels? If so, that could sort of confirm a coax connection problem.

Of course it could be something in the Central Office, but in that case I think other users in your neighborhood would probably be experiencing the same problem; have you checked with any of your neighbors?

Other than the above, sorry, I have no ideas, I have never experienced what you are seeing in my 8 years with FiOS. Good luck!

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

qtippy

Hmmmm not sure why a mod edited my post and remove my speed test screenshots..

anways the results were:

on speedtest.net - local test: 15mb download, 5mb upload (normal)

on speedtest.net - Texas-to-Washington: 15mb download, 1.5mb upload

on speedtest.verizon - local test: 15mb download, 0.5 upload and timed out before test finished

Thanks Justin, I'll check the ONT; I haven't thought about the box in garage to my router.

qtippy

Ah, mod said one of the screenshots has my IP in it, here's a repost:

And no I don't have a TV package so I can't look at cable image quality, I imagine it wouldn't be affected since it's only upstream slow.

Justin46

Yeah I saw your IP address there, it is generally not a good idea to post it anywhere on the web, so the Mods here typically remove any IP addresses.

The reason I suggested checing the coax connections is that FiOS uses different frequencies to transmit internet data (and TV signals if you have that service), and coax is notorious for loose or corroded connections, or damaged cable, causing poor signal levels and quality at only certain frequencies, while passing signals at other frequencies just fine.

You indicated that this problem showed up since last Thursday; I wonder if maybe some update to your system, from Microsoft or maybe from your network adapter manufacturer, is causing this. Can you maybe try using System Restore to set your system back to a time prior to when the problem showed up, like Wednesday, and see if the problem goes away? This will only affect system files, not your data files, etc.

One other thing you might try is to turn off your router overnight to force getting a new IP address. I don't know why this would help, but you never know....

I wish I had more help to offer, but as you can see I can go to the same Verizon server and get perfectly good results, so I do think it is somewhere in your house. I hope you can find a solution quickly, and when you do I hope you will come back and tell us what the problem and solution were. Once again, good luck!

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

djd13

I having the exact same problem, starting a few weeks ago. Also in Dallas area. Has there been any progress on troubleshooting? One thing i noticed is that it works fine in the early morning. I did speedtest around 6am and get my 15M/5M consistently. In the evening, same PC, same server, get 15M/500k.

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