Unable to Redeem Fios Giftcard

VzCstmrForYrs

Every attempt to redeem the card on My Verizon fails. I found 9 similar posts on the first page of results in the General Products and Services Forum. They all had a Verizon response that states their issue has been escalated to a Verizon agent.

Why?????????????????????

KH-OrnEsh1

Hi VzCustomer4Yrs

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.