Can't login to Verizon Cloud

Zaphod128

I recently changed by Fios plan to Gigabit 2.0 and it's supposed to come with 2TB of Verizon Cloud storage. However, when I login to the Cloud service website it just gives me error messages. On the Settings page it says "Storage Details: Connection error." On the My Cloud page it says "Network error: We are unable to access your cloud right now, please try again later."

Any ideas on how to make this work?

[Deleted User]

Hi Zaphod128,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.