TV Guide doesn't display in IE 10....

My primary computer is running Windows 7 (x64) SP1. My primary browser is Internet Explorer 10. If I navigate to the TV guide in the My Verizon 3.0 website it looks like this:

If I use Firefox the TV programming is displayed properly. Might anyone have an idea why IE 10 behaves this way?

Any ideas will be appreciated.

Accepted answers

eljefe2

TNS_2....

Thanks for the reply.

Yes, I've specifically tried all those steps and none helped. However, this morning when I started at myverizon.com, or www22.verizon.com/, I was re-drected to http://entertainment.verizon.com/ . I'd never seen that link before. When I navigated to the TV listings from that home page guess what...they worked! And in both IE 10 and Firefox and with no other changes to my system.

I'm going to keep my fingers crossed that the problem doesn't re-surface, but for now I'm considering that Verizon made a change to the website that has propagated to the server I connect to and that the problem is solved.

PJL....

I misunderstood your last suggestion and didn't get to try it before the problem seems to have solved itself. Thanks again for your ideas in any case.

Regards

--eljefe

All comments

PJL

@eljefe wrote:
My primary computer is running Windows 7 (x64) SP1. My primary browser is Internet Explorer 10. If I navigate to the TV guide in the My Verizon 3.0 website it looks like this:
If I use Firefox the TV programming is displayed properly. Might anyone have an idea why IE 10 behaves this way?
Any ideas will be appreciated.

I'm using IE 10 with 64-bit Windows (8 and 7) and it works fine. I'm presuming you've installed 64-bit Flash, right?

eljefe2

Yep. Flash version is 11,7,700,202 and when installing any Flash update the Adobe download site recognizes I'm running: Your system: Windows 64-bit , English, MSIE

Thanks for the reply, and if only it were that easy.

Any other thoughts?

PJL

@eljefe wrote:
Yep. Flash version is 11,7,700,202 and when installing any Flash update the Adobe download site recognizes I'm running: Your system: Windows 64-bit , English, MSIE
Thanks for the reply, and if only it were that easy.
Any other thoughts?

That's the version of Flash that I have. You might check your scripting settings in IE to make sure they're not blocking it. It just occured to me that this may be a Java script, so make sure the plugin is loading and enabled. I have two: Java Plug-in SV Helper and Java Plug-in 2 SV Helper (both version 7.0.21011).

eljefe2

Update: This morning I'm having the same problem with Firefox, except in the window where the TV programming should be it says "We are unable to process your request. Please try again later."

Smiley Frustrated

tns2

Works fine for me.

A few possibilities.

Need to run in compatibility mode (some other features of Verizon's sites have needed this in the past)
need to turn off tracking protection
need to check security add-ons
need to allow cookies
need to flush cache