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YouTube Issues

Foir the last 48 hours, 99% of the videos I click on on YouTube do not load on my residential FIOS connection in Maryland. At the same time, I am connected to my work PC which is on the Comcast network and physically located about 15 minutes away from my house and I can load all of the same videos at expected normal speeds at the exact same time they will not load on my home FIOS connection.

Anyone else having the same issue?

Anyone have a solution or answer from Verizon?.

Comments

JOSEm441

Please bring up a command prompt and execute this command tracert youtube.com

Then copy and paste the results in your next post.

One thing that may help is to change your DNS servers on the router to 8.8.8.8. and 8.8.4.4 (Google DNS servers)

If you need details let us know

PS are you using the verizon supplied router only ?

Grahamers

Here is the Trace Route:

Tracing route to youtube.com [74.125.228.0]
over a maximum of 30 hops:

1 1 ms 3 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 8 ms 7 ms L100.BLTMMD-VFTTP-48.verizon-gni.net [96.244.50.1]
3 10 ms 11 ms 11 ms G0-7-1-0.BLTMMD-LCR-22.verizon-gni.net [130.81.219.58]
4 11 ms 13 ms 12 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.199.4]
5 20 ms 31 ms 68 ms 0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]
6 20 ms 21 ms 19 ms TenGigE0-7-1-0.GW7.IAD8.ALTER.NET [152.63.32.202]
7 * 14 ms 14 ms google-gw.customer.alter.net [152.179.50.62]
8 21 ms 19 ms 19 ms 216.239.46.248
9 20 ms 21 ms 19 ms 72.14.238.173
10 15 ms 14 ms 13 ms iad23s05-in-f0.1e100.net [74.125.228.0]

Trace complete.

I am using only a Verizon-supplied router. (About 5 years old.)

Problems started 2 days ago.

People talking about it on various Google threads. Here is one:

https://productforums.google.com/forum/#!msg/youtube/WO00G9WXKSI/HBWWr6vNnUMJ

Please cnfirm that you are suggesting using Googles DNS servers instead of Verizon?

Grahamers

I ran trcrt a few more times and I kept seeing dropped packets on step 7 (google-gw.customer.alter.net [152.179.50.62])

I pinged the IP listed for hop 7 in the trace and it never listed a drop packet ad responded quicjly (15-19 ms).

I ran a few pings against google-gw.customer.alter.net and got the following:

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=16ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=12ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 14ms

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=15ms TTL=251
Reply from 199.101.28.20: bytes=32 time=16ms TTL=251
Reply from 199.101.28.20: bytes=32 time=15ms TTL=251
Reply from 199.101.28.20: bytes=32 time=15ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=13ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

Note that it is pinging a different IP for that domain than the IP that is listed in the trace.

Meaningful?

unix-kid

Haven't been having issues in a while, was averaging at least 30mbps to Youtube. Today, well, it's a different story. Having issues with 144P youtube videos. Why? Well, look here, Verizon:

http://internethealthreport.com/Main.aspx?OriginValue=Cogent&OriginLevel=1

Verizon - Cogent at NYC is really bad. 25% packet loss. This is ridiculous.

Get more peering capactiy with Cogent. That's the solution.

EFFeX

I have been unable to use YouTube for 48 hours now as well through my two laptops and tablet connected through my wifi. All other streaming sites are working and my friends with other isp's are having no problems. What gives? This is not isolated as a brief Twitter search shows other customers are experiencing this too. Verizon please don't ignore this issue.

SrValasco

FIOS customer in Maryland here too. Youtube has been totally un-usable today - on hardwired PC, wireless netbook, tablet, iphone, etc. I've reset the router, etc. I'm on 50/25 highspeed plan but can't play a 360p video. Everything else works great.

COME ON!!!

cxg331

Another issue here. It effects not only YouTube across all devices (Android phone and tablet, as well as laptop), but also the ability to download apps from the Google Play store. Apps were taking hours to download and/or update.

I did a quick test with my phone. I disconnected from my FiOS wireless router, and connected to my cell carrier (ATT), and, viola, apps downloaded in seconds and YouTube played without issue.

Edit:

I should add that all other streaming works fine. Netflix streamed over my Chromecast just fine, and speedtest.net gives me as close to the 50/25 speeds that I can reasonably expect without a hardwired connection.

Seiru

Same issue in Buffalo, NY. Neighbor with FiOS down the street has the same issue.

Youtube has ALWAYS been hit or miss on FiOS, now about 90% of the videos won't even load.

Videos load fine using a VPN, so this is definitely an issue between Google and FiOS.

EDIT: I can also verify the above poster's issues with the Google Play Store as well.

EFFeX

I didn't even realize it, but it seems to be affecting my Google Play too.

It's now day 3 of being unable to stream YouTube also. This is kind of crazy. I'd blame YouTube / Google, but if it's working fine with other providers, I can only assume it's a FiOS issue.

NetBias

AFAIK, Verizon still does not cache Youtube (or anyone else that might compete with Redbox), and they aren't exactly eager to upgrade connections to content providers.

http://arstechnica.com/information-technology/2013/07/why-youtube-buffers-the-secret-deals-that-make-and-break-online-video/

Sadielin21

I live in Virginia and this has been an ongoing frustration for me. This latest Youtube deadzone started on Friday night for me, but this isn't the first time this has happened. This is 2013, we shouldn't have to put up with this terrible garbage.

I tried using Google's public DNS servers, but that made no difference.

They either need to fix this problem or I am cancelling my service, contract be damned. I will hand over my termination fee with a smile on my face. There are other ISPs who aren't having youtube problems.

I'm also disgusted with Verizon's attempt to destroy Net Neutrality. http://arstechnica.com/tech-policy/2013/09/verizons-bid-to-kill-network-neutrality-law-goes-to-court-monday/

If that law gets struck down, us consumers are going to be in for some terrible internet service. Even worse than we are currently dealing with.

Edit: I just finished I live chat with a Verizon tech. They place the blame on the content providers, saying they aren't allowing enough connections from Verizon and the existing connections are saturated. Not sure if I believed him, but he did provide me with an unofficial workaround.

He suggested that I use Ninja Proxy (http://www.theninjaproxy.com/) to view youtube videos. I was surprised to see them giving this as a workaround, but I'll take what I can get. I haven't had a chance to test it yet, because its so late. Let me know if this helps you guys out.

ShaunNeff

I'm having the same issue with Google Play and Its driving me nuts.

unix-kid

Finally. Performance has been superb lately. 30+ mbps to Youtube, though I noticed my IP changed and is showing the hostname from Boston, MA instead of PVD.

So whatever they did, it worked.

digitaldarknes5

I have also noticed that changing my public IP address causes this problem to come and go. If my gateway is 96.254.61.1 I have no problems with youtube... Today, i just switched my public IP and it grabbed a gateway of 71.100.96.1 and about 70% of the videos I click will not load at any resolution. However, some videos will load perfectly with about 60mbps (in the stats for nerds screen within the youtube player). Why are different IP addresses (with no physical location change) causing getting different connectoins to youtube? Get your stuff together, Verizon. There is a huge thread on YouTube's community help forum filled with Verizon FiOS customers complaining that they can't use YouTube.. Stop passing blame and FIX IT. You advertise on TV that FiOS is the end of "internet bottle necks"... WRONG!

digitaldarknes5

I just now changed my external IP again and I now am using gateway 173.65.22.1 and the same videos that would not load up at all 20 minutes ago on my last IP (gateway was 71.100.96.1) are now loading with no problems.... You guys need to figure out why this is happening and roll out the same routes/network config to ALL Verizon customer's/IPs/Gateways... This is causing some users to have a bad experience and other users not to. Can someone who works for Verizon please create an NT ticket and place the URL to this thread in the notes? I just want to know that Verizon is aware of this, so if you could please private message me with the ticket number. If you need an account in order to open a ticket, I will be happy to provide you (a verizon employee) with my account information.

Here is a link to a video that would not load on the 71.x.x gateway, but loads just fine on the 173.x.x gateway. http://www.youtube.com/watch?v=_L2vJEb6lVE

[Deleted User]

Hi digitaldarknes5,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

digitaldarknes5

Looks like YouTube is taking steps to address these issues with ISPs. They now have an "HD Verified" program. They're working with ISPs to speed up everyone's YouTube experience. Details here. You may also check a "video quality report" which will show you how your ISP is performing. https://www.google.com/get/videoqualityreport/

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