Most of my stuff has shown up the next day. But it is probably UPS that does not deliver to residential customers on weekends.
they have thousands of technicians....maybe one should be sent out to see if that is actually the problem insted of wasting more time
Switch your WAN connection from coax to cat5 and you can run any spare router you have sitting around.
Replacing the Actiontec (part 1): Coax to ethernet
You won't get VOD or guide data until you get the replacement Actiontec, but you can probably live without those.