HBO "not-subscribed" using HDhomerun cable card tuner

I've called support a few times about this and they confirmed that I'm subscribed to HBO but the follwing shows in the log:

19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:03 System: network link 1000f
19700101-00:00:04 CableCARD: Motorola card (0000:0625)
19700101-00:00:04 CableCARD: authentication status: authentication in progress
19700101-00:00:04 CableCARD: authentication status: authentication success, activation needed
19700101-00:00:09 System: ip address obtained: 192.168.1.9 / 255.255.255.0
20121107-20:58:28 CableCARD: time changed from Thu Jan 01 00:00:15 1970 to Wed Nov 07 20:58:28 2012
20121107-20:58:31 CableCARD: Tuner0: vchannel 899 (165MHz-670) access = not-subscribed

I can tune all other channels I'm subscribed to in Windows media center, and I have run the digital cable advisor/installed playready. I've called support a few times but it doesn't seem the phone techs are familiar or trained in activating cable cards, and if the logs above is correct I'm still not properly activated.

Thanks for any help!

Accepted answers

Hubrisnxs

you should have gotten a letter about reactivating your cable card andit lets you do it online. if you didn't then try a live chat and ask them to validate your cable card, make sure you have your host id, cable card id, and data id ready. they will need that.

or call them if you can't get through on live chat. 800 VERIZON

All comments

Hubrisnxs

or call them if you can't get through on live chat. 800 VERIZON

jfs91121

I called a few times and they said the card was activated, but I will try live chat and see if they can validate. Thank you for the suggestion.

Hubrisnxs

If they validate and don't ask you for your host id and stuff, then you can pretty much rest assured that they didn't do it right..

Not sure how to make sure they do it right, but its needed. maybe have them deactivate the box and reactivate it with all of your info.

jfs91121

After spending an hour or so via the support chat option they decided to send me another cable card, and unfortunately the same problem persists. The HD Homerun software says Activation "none" even though I have been assured by Verizon that it has been activated.

I researched the issue on the manufacturers forums and found this post to be very similar to mine, and the solution being that since it is not a TIVO that it cannot be automatically activated and must be done "manually". Can someone from Verizon who knows what they are doing please contact me and get this fixed? Very fed up at this point.

Ref:

http://www.silicondust.com/forum/viewtopic.php?t=13655&highlight=activation

Hubrisnxs

you gave them your host id and data and cable card ID ?

did they write it down? If they were trying to do it without it, then you'll be stuck. I didn't notice you say anything about your host id etc.

in fact next time you talk to them, ask them if they have it and if they can read it back to you.

if they don't have it, or can't see it, then that is why you can't watch HBO. They need your host id programmed in their systems.

Direwolf2

The guy on chat was able to get mine working. He didn't ask for the Host ID and data, though, just the serial number.

JOHNBON000071

Have a Hdhomerun prime, i did the scan but some channels shows "subscription required" I call verizon and they reactivate it few times, still no solution. I doing the configuration with windows8, any ideas???

SethDMC

I am having the same problem, using a cableCARD with a Hauppauge WinTV DCR-2650. It is successfully activated for all channels I receive, except HBO. Showtime works fine, so it seems to be limited to an HBO problem. Verizon sent me a new cableCARD and the same thing again. I haave been on chat with tech support for many hours and they can't seem to fix the problem. Is there something specific I can tell tech support to do to get this fixed?

Knuckle47

My cable are worked fully for a year and 1 month. Suddenly I have the same HBO problem as listed here. Can't seemto solve this with tech support so a tech is coming over but iamsurethis is still just a CCV issue. I've spent over 2 hours so far waiting for signal tests and the like. It's a few years since these posts were active ...any new news? Ceton infinitv 4 with Motorola cable card from channel 899 to 931 is not available.