INTERNET ACTIVATION FEE lies lies lies

nickinbrandon

I recently switched after 10yrs with BH and partnered TV through Directv. I was offered the free activation/installation since I partned through DTV and I clearly asked this multiple times. Along comes the first bill and second with Internet Activation Fee's at 20/each and customer service will not help. On top of the mis-information about the fee's, my last name is spelled wrong on my bill. So after calling in twice and spending a bunch of time they could only fix what shows on my next bill, not my actual verizon email account user address. So basically, if someone spells my name correctly @verizon.net I will never see the message!!! Not a good experience and will most likely be going back to BH for the internet

[Deleted User]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.