Billed for 4 months of FIOS after moving out

briannumber1

This is billing question mainly, which I'm sure no one likes seeing clogging the forums, but I'm hoping someone will have some advice.

I realized last week that I have been billed for four months for FIOS/phone at the address that I moved away from! I have contacted Verizon, and apparently when I discussed moving with them 4 months ago, an official stop service was not requested, and I needed to call back again once I had moved. I forgot to do that, and when inquiring about my return label for the router (which I also believed they committed to sending, but had not because my service was still active), I realized what had happened.

I know I am largely to blame for not having noticed sooner, but I feel frustrated that I appartently can not reach out to anyone at VZ for help. Both billing through (1-800-VERIZON) and email to customer support, through the website, ended with them stating there was nothing more they could do.

Does anyone have any further advice regarding new ways to contact VZ, or alternatives about renegging auto-bill payments? Any help is greatly appreciated. I'm still hopeful that this can be resolved amicably.

[Deleted User]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.