I called and had removed cloud services that was being billed under my home internet. Yet Verizon after removing for one month continued to bill me. When I look at My Bill under services online it shows the correct amount and that the Cloud Service is "optional", yet they have continued to charge me via autopay the extra $19.99 per month for the service. I tried chat again, but they said I had to call in. Good luck with that - when I call it puts you in voicemail hell and you can't prompt out of it. Everyone should check their bills. This billing seems does not seem to pass the smell test.
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