I already called tech support and troubleshooted it but as a warning for Galaxy Nexus users... FiOS Mobile remote does not work with Android 4.2. app tries to log in but says username and password are incorrect even if using correct credentials.
go back to the app store, and email the developers so that they can deploy a fix for users.
already tried that and the email address listed in Google Play store isn't valid.
I have the same issue on my Nexus 7. I sent an email to the address posted here. We'll see if anything happens.
Same issue on my Galaxy SIII running CM 10.1
I am having the same issue with my Nexus 7 running Android 4.2. TV Listings and DVR links ask for user id and password, but after entering I get the exact same error message about user id and password, "Your User ID or Password is invalid. Please try again. If you have forgotten your credentials," (message cuts off after the comma).
When I attempt to pair my tablet with set top box, I get all the way to selecting the box in the app screen, and then the app immediately crashes with the generic Android error "Unfortunately, FiOS Mobile Remote has stopped."
I've also emailed the support email listed in this forum, as I got the same mail error when emailing the Play store listed email address. Definitely repeatable with these specific devices/Android level... Verizon should be able to repeat this problem in their environment, especially with tablets as popular as these - it will start to effect more and more customers.
@HoffmansMvlPA wrote: I am having the same issue with my Nexus 7 running Android 4.2. TV Listings and DVR links ask for user id and password, but after entering I get the exact same error message about user id and password, "Your User ID or Password is invalid. Please try again. If you have forgotten your credentials," (message cuts off after the comma).When I attempt to pair my tablet with set top box, I get all the way to selecting the box in the app screen, and then the app immediately crashes with the generic Android error "Unfortunately, FiOS Mobile Remote has stopped."I've also emailed the support email listed in this forum, as I got the same mail error when emailing the Play store listed email address. Definitely repeatable with these specific devices/Android level... Verizon should be able to repeat this problem in their environment, especially with tablets as popular as these - it will start to effect more and more customers.
Hello,
Confirmed...
It definitely looks like there is something faulty with the 'FiOS Mobile Remote' app for the Google Nexus.
The 'My FiOS' app works fine, but as soon as you go to the 'My TV & DVR' and try the 'Browse TV Listings', 'Manage my DVR' 'Control my TV' it would take you to the 'FiOS Mobile Remote' app, which is a separate app altogether, and then after installing this app and signing in, and then clicking on 'TV Listings', 'DVR', 'On Demand' or 'What's Hot', the message about the login credentials occur.
If you click on 'Remote' it would go through the pairing process with your STB.
Additionally, it is during the pairing process (which requires going to the regular FIOS TV Remote and navigating to the Menu, Widgets, and the 'FiOS Mobile Remote' widget to register a device and obtain an authorization code,
and the code is accepted and the STB is found; the device subsequently shows up on the TV screen and on the Android Device) when one gets the 'Unfortunately, FiOS Mobile Remote has stopped' message.
Unistalling and reinstalling the 'FiOS Mobile Remote' app does not resolve the issue, nor does unistalling and reinstalling the 'My FiOS' app.
This has to be reported to Verizon so that a fix could be made.
Bump. I will also try to email android-appsupport@verizon.com with this forum link. Such a shame that an issue like this can linger for so long.
@Dovahkiin wrote: Bump. I will also try to email android-appsupport@verizon.com with this forum link. Such a shame that an issue like this can linger for so long.
There's also another thread on this. I passed the information on to Verizon through a "non-public" path I have on January 10th, it was acknowledged, but I have no response or update. I will report what I can if and when I get any further information.
It's a shame because all of the other "FiOS" apps that hook into the Verion FiOS (My FiOS) app seem to be working now, except the remote control portion of the Mobile Remote app. I just got digital voice and it works fine too.
FYI, I just emailed the app support team at this address:
android-appsupport@verizon.com
They responded that it is a known issue and they are working on a solution.
I got an email back on the 24th. They said they found the issue and there will be a fix in 2 weeks max.
This is still crashing for me on my Nexus 7 (Adroid 4.2.1). FIOS Remote version 2.3.29.49. This is the version downloaded today (2/12/13).
Very disappointing indeed. FIOS Mobile Remote is virtually worthless on my Nexus 10 and the two Nexus 7 tablets in our home -- and this has been the situation for several months.
It would be nice if we could have a real dialog with anyone in software support at Verizon -- I'm certain that at least a few of us would even be happy to participate in Beta tests of any new app versions they come up with.
Please don't leave us in the dark!
Thank You for Your Interest in Verizon Products
Welcome to the Verizon Products Trial Program!
You can sign up here.
@Hubrisnxs wrote: Thank You for Your Interest in Verizon ProductsWelcome to the Verizon Products Trial Program! You can sign up here.
There are no beta programs for the Android apps which is what @jonstrong offered. The only current program listed is the FiOS TV Online trial, which is way old since it's in production and has been for quite awhile.
I just communicated with Verizon support via twitter DM and they have no ETA and when the updated app will be released.
