Child Item

Site Totals

61487 Questions Answered 271 Categories

Unable to order 500GB DVR Upgrade

Trying to upgrade my DVR to the 500GB model through the website and I run into one of two scenarios:

1- Get stuck on the 'Retrieving Your Account Information' prompt

2- Sometimes it gets past the above prompt but says that I don't have a DVR and that I should upgrade my service.

I read other forum posts and I have tried upgrading via chrome, firefox, ie and Safari. Verified I had the latest version of java, installed the Verizon software, and tried the auto-correct feature available in the DVR hoping it would recognize my DVR during the upgrade process. No success. Any suggestions would be appreciated.

Thanks.

Comments

ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

ab17199

I am having a very similar problem. I have trying for a couple weeks to order a new DVR online, but keep getting a message that my login failed, which is odd since I am already logged in. I have even called in and was told that the only way to get a 500 GB DVR is to order it online, which basically means until the issue is fixed, i can't upgrade. i would appreciate any additional help that can be provided.

beetlejuice2

If you have a fios store near you you can get one there.....if they have some in stock. Thats how I got mine. They had a closet full of them.

Child Item